DialClerk Directory

Health plans and insurers

Blue Cross and Blue Shield of Alabama

Phone, published email, fax, addresses and the next step for your office.

27 contact routesNo directory research calls placed

portal

BCBS Alabama — ProviderAccess public entry point

Official page read
Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

commercial
Alabama

Mailing address

Not researched for this route

Public portal entry for provider resources. No authenticated workflow or account access was tested.

View source ↗ · Source checked 2026-10-22

Report an update

behavioral health

Alabama ALL Babies — mental health and substance-use services

Official page read
Phone877-297-0089Published hours

24 hours a day, seven days a week

Product, plan and location

Confirm the exact product or service
Alabama

Mailing address

Not researched for this route

For ALL Babies members and providers. The route is program-specific; no general commercial-plan applicability is inferred.

View source ↗ · Source checked 2026-10-22 · Source updated 2026-04-02

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

member services

Alabama ALL Babies — customer service and benefit information

Official page read
Phone800-760-6851Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Alabama

Mailing address

Not researched for this route

Member benefit-information route for ALL Babies. This review does not establish general BCBS commercial-plan applicability.

View source ↗ · Source checked 2026-10-22 · Source updated 2026-04-02

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

In-state participating providers — general provider inquiry

Official page read
Phone877-231-7239Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Alabama

Mailing address

Not researched for this route

Participating professional providers (also participating home care agencies).

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

In-state participating hospitals — general provider inquiry

Official page read
Phone800-760-6852Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Alabama

Mailing address

Not researched for this route

Participating hospitals.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

eligibility benefits

Interactive voice response (IVR) only

Official page read
Phone800-648-9807Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Alabama

Mailing address

Not researched for this route

Automated IVR for in-state inquiries; Birmingham-area IVR 205-988-2213.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Non-participating hospitals and providers

Official page read
Phone205-733-7016Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Alabama

Mailing address

Not researched for this route

IVR with representative availability for non-participating hospitals, providers and home care agencies.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

eligibility benefits

Out-of-state general provider inquiry (automated IVR)

Official page read
Phone800-517-6425Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Alabama

Mailing address

Not researched for this route

Automated IVR for out-of-state providers treating BCBS of Alabama members.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

eligibility benefits

Other Blue plans outside Alabama (BlueCard)

Official page read
Phone800-676-2583Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Alabama

Mailing address

Not researched for this route

For members of other BCBS plans.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Federal Employee Program (R prefix) provider inquiry

Official page read
Phone800-492-8872Published hours

Not published in this record

Product, plan and location

fehb
Alabama

Mailing address

Not researched for this route

FEP members (R prefix).

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

NASCO group provider inquiry

Official page read
Phone800-548-0165Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Alabama

Mailing address

Not researched for this route

Group-specific line for NASCO-administered accounts.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

General Electric group provider inquiry

Official page read
Phone800-655-5392Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Alabama

Mailing address

Not researched for this route

Group-specific line for General Electric members.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

dental

PPO dentists provider inquiry

Official page read
Phone800-373-4879Published hours

Not published in this record

Product, plan and location

dental
Alabama

Mailing address

Not researched for this route

In-network PPO dentists.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

dental

Non-PPO dentists provider inquiry

Official page read
Phone205-985-5378Published hours

Not published in this record

Product, plan and location

dental
Alabama

Mailing address

Not researched for this route

Non-PPO dentists.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

dental

Out-of-state dentists provider inquiry

Official page read
Phone888-783-5113Published hours

Not published in this record

Product, plan and location

dental
Alabama

Mailing address

Not researched for this route

Out-of-state dentists.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

pharmacy help desk

Pharmacy general provider inquiry / pharmacy help line

Official page read
Phone800-216-9920Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Alabama

Mailing address

Not researched for this route

General pharmacy provider inquiries (also listed as the Pharmacy Help Line).

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

pharmacy help desk

Blue Advantage / Part D pharmacy provider inquiry

Official page read
Phone877-878-8668Published hours

Not published in this record

Product, plan and location

medicare advantage · medicare part d
Alabama

Mailing address

Not researched for this route

Medicare Advantage (Blue Advantage) and Part D pharmacy inquiries.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider enrollment credentialing

Provider enrollment and credentialing

Official page read
Phone205-220-6765Fax

205-220-9545

Published email

Newprovappl@bcbsal.org

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Alabama

Mailing address

Not researched for this route

Request applications, check status, add locations or update information (online, email, IVR). Email new provider applications to Newprovappl@bcbsal.org (add-location: Addlocappl@bcbsal.org; recredentialing: Recredappl@bcbsal.org). Fax is for credentialing applications and related documents.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

edi clearinghouse support

Healthcare Information and Technology (electronic transactions)

Official page read
Phone205-220-6899Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Alabama

Mailing address

Not researched for this route

Help with electronic transactions such as claims and audit trail reports.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Provider Engagement Consultants (networks and education)

Official page read
Phone866-904-4130Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Alabama

Mailing address

Not researched for this route

Provider networks and education; select the option for your Provider Engagement Consultant. Local: 205-220-7200.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

behavioral health

Behavioral health programs (Lucet)

Official page read
Phone888-611-6285Published email

providersupport@lucethealth.com

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Alabama

Mailing address

Not researched for this route

Menu guidance in the source record

Option 3

Menus can change. No live call verification is claimed.

Lucet behavioral health program information (manuals, toolkits).

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Preadmission certification / pre-procedure review (PAC/PMD)

Official page read
Phone800-248-2342Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Alabama

Mailing address

Not researched for this route

Preadmission certification and pre-procedure review verification; Birmingham area 205-988-2245, outside Birmingham toll-free.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

behavioral health

Preadmission certification — psychiatric (PAC/Psych)

Official page read
Phone800-548-9859Fax

205-220-6857

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Alabama

Mailing address

Not researched for this route

Psychiatric preadmission certification; Birmingham area 205-985-4452.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

case management

Case management

Official page read
Phone800-821-7231Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Alabama

Mailing address

Not researched for this route

Case management line listed with precertification contacts.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Precertification — State of Alabama (Group 13000) and Local Government (Group 30000)

Official page read
Phone800-551-2294Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Alabama

Mailing address

Not researched for this route

Precertification for the State Employees' (group 13000) and Local Government (group 30000) plans.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

Medical review fax

Official page read
Phone

No phone listed for this route

Fax

205-220-9560

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Alabama

Mailing address

Not researched for this route

Medical review documentation fax.

View source ↗ · Source checked 2026-10-25

Report an update

pharmacy prior auth

Pharmacy review (drug prior authorization)

Official page read
Phone800-206-1048Fax

866-606-6021

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Alabama

Mailing address

Not researched for this route

Pharmacy review representative and fax.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

Help the next office

How did your call go?

Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.

Share a call experience

Share a call experience

Suggest a contact correction

Suggest a correction

For healthcare offices

Found the contact. Still need to make the call?

Explore how DialClerk organizes the brief, hold time and staff handoff for your next administrative call.

For the people making the calls

Put payer follow-up
on your office’s worklist.

Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.

A request does not create an account or start a call. Use business contact information only. No patient information.

See how it could work for your practice