DialClerk Directory

Blue Cross and Blue Shield of Alabama

Pharmacy and drug authorizations

Separate pharmacy-benefit requests from drugs billed under the medical benefit. The PBM and the insurer may use different contacts.

pharmacy help desk

Pharmacy general provider inquiry / pharmacy help line

Official page read
Phone800-216-9920Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Alabama

Mailing address

Not researched for this route

General pharmacy provider inquiries (also listed as the Pharmacy Help Line).

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

pharmacy help desk

Blue Advantage / Part D pharmacy provider inquiry

Official page read
Phone877-878-8668Published hours

Not published in this record

Product, plan and location

medicare advantage · medicare part d
Alabama

Mailing address

Not researched for this route

Medicare Advantage (Blue Advantage) and Part D pharmacy inquiries.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

pharmacy prior auth

Pharmacy review (drug prior authorization)

Official page read
Phone800-206-1048Fax

866-606-6021

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Alabama

Mailing address

Not researched for this route

Pharmacy review representative and fax.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Separate pharmacy-benefit requests from drugs billed under the medical benefit. The PBM and the insurer may use different contacts.

Have ready in your secure workspace

  • PBM name and the pharmacy identifiers on the card
  • Drug, formulation and prescription information
  • Prescriber details and previous review reference

Questions to resolve

  • Is this processed under the medical or pharmacy benefit?
  • What is the correct review and submission channel?
  • Is there a separate specialty pharmacy or appeal team?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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A request does not create an account or start a call. Use business contact information only. No patient information.

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