Blue Cross and Blue Shield of Kansas

Claims and claim status

Find claim-status contacts and document destinations. A billing address, appeal address and original-claim address are not interchangeable.

claims

Customer Service Center — written inquiries and predeterminations (fax/email)

Official page read
Phone

No phone listed for this route

Fax

785-290-0711

Published email

csc@bcbsks.com

Published hours

Monday - Friday 7:00 a.m. - 4:30 p.m.

Product, plan and location

Confirm the exact product or service
Kansas

Mailing address
Blue Cross and Blue Shield of Kansas P.O. Box 239 Topeka, KS 66601-0239

Billing address listed on the contact sheet

From BCBSKS 'Important Contact Information' for professional providers. CSC handles claim status, appeals, predeterminations, benefits and eligibility (phone 800-432-3990); other CSC faxes: 785-290-0783.

View source ↗ · Source checked 2026-10-25

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claims

Other Party Liability (OPL) and pre-existing

Official page read
Phone800-430-1274Fax

785-290-0771

Published email

OPL@bcbsks.com

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Kansas

Mailing address

Not researched for this route

From BCBSKS 'Important Contact Information' for professional providers. Duplicate coverage, no-fault auto, subrogation, workers' compensation.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find claim-status contacts and document destinations. A billing address, appeal address and original-claim address are not interchangeable.

Have ready in your secure workspace

  • Claim number, service dates and billed amount
  • Submission acknowledgement and remittance
  • Provider billing identifiers

Questions to resolve

  • Was the claim received and accepted for processing?
  • What specifically prevents payment or final processing?
  • Is a corrected claim, reconsideration or appeal the right route?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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