DialClerk Directory

BlueCross BlueShield of South Carolina

Provider services

Find the team that supports your practice. Match the plan and state before using a general provider line.

provider services

General phone (Columbia)

Official page read
Phone803-788-0222Published hours

Not published in this record

Product, plan and location

commercial
South Carolina

Mailing address

Not researched for this route

Toll-free 800-288-2227. No dedicated provider services line on the contact page; use provider portal/IVR from provider materials.

View source ↗ · Source checked 2026-10-20

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Preferred Blue and Blue Essentials — claims, benefits and eligibility VRU

Official page read
Phone800-868-2510Published hours

Automated VRU: 24 hours a day, 7 days a week

Product, plan and location

commercial
South Carolina

Mailing address

Not researched for this route

Menu guidance in the source record

Have the NPI or Tax ID, member ID, date of birth and date of service ready. After benefit details, say “Advocate” or press 0 for an advocate; the guide also routes denied claims to an advocate. If the ID has alphabetic characters beyond its three-character prefix, use My Insurance Manager.

Menus can change. No live call verification is claimed.

Staffed representative hours are not established. The April 2026 guide distinguishes Columbia/Lexington and outside-South-Carolina access numbers. The old fax lacked a supported purpose and is removed.

View source ↗ · Source checked 2026-10-22 · bcbs sc current vru guide ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

BlueChoice and Blue Option — claims, benefits and eligibility VRU

Official page read
Phone800-868-2528Published hours

Automated VRU: 24 hours a day, 7 days a week

Product, plan and location

commercial
South Carolina

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Federal Employee Program — claims, benefits and eligibility VRU

Official page read
Phone888-930-2345Published hours

Automated VRU: 24 hours a day, 7 days a week

Product, plan and location

Confirm the exact product or service
South Carolina

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Medicare Advantage — claims, benefits and eligibility VRU

Official page read
Phone855-209-7267Published hours

Automated VRU: 24 hours a day, 7 days a week

Product, plan and location

medicare advantage
South Carolina

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

State Health Plan — claims, benefits and eligibility VRU

Official page read
Phone800-444-4311Published hours

Automated VRU: 24 hours a day, 7 days a week

Product, plan and location

commercial
South Carolina

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Preferred Blue VRU — callers in Columbia or Lexington

Official page read
Phone803-788-8562Published hours

Not published in this record

Product, plan and location

commercial
South Carolina

Mailing address

Not researched for this route

April 2026 guide labels this access number by caller location.

View source ↗ · Source checked 2026-10-22 · bcbs sc provider contact ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Preferred Blue VRU — callers outside South Carolina

Official page read
Phone800-334-2583Published hours

Not published in this record

Product, plan and location

commercial
South Carolina

Mailing address

Not researched for this route

Caller-location routing for this South Carolina plan; not another state’s Blue plan.

View source ↗ · Source checked 2026-10-22 · bcbs sc provider contact ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

Help the next office

How did your call go?

Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.

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Call preparation · editorial guide

Make the call count.

Find the team that supports your practice. Match the plan and state before using a general provider line.

Have ready in your secure workspace

  • Practice NPI and tax ID, kept in your secure workspace
  • Exact product name and member ID card
  • A one-sentence request and your office callback number

Questions to resolve

  • Does this team handle this plan and state?
  • Which department owns the next step?
  • What reference number should the office keep?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

For healthcare offices

Found the contact. Still need to make the call?

Explore how DialClerk organizes the brief, hold time and staff handoff for your next administrative call.

For the people making the calls

Put payer follow-up
on your office’s worklist.

Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.

A request does not create an account or start a call. Use business contact information only. No patient information.

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