Bon Secours

Bon Secours hospital billing customer service and pay-by-phone for Virginia and South Carolina hospital bills; also billing/insurance questions per the insurance information page.

Billing customer service and pay-by-phone for Bon Secours Virginia physician (professional) bills. South Carolina physician billing is a different number.

Phone: customer service 877-342-1500 (same as hospital billing). Customer service provides the Financial Assistance Application and FAP free of charge and helps complete applications; financial counselors are also at hospital registration areas.

Records for St. Mary's Hospital and St. Francis Medical Center. Fax or mail the completed authorization form with a copy of photo ID.

Records for Memorial Regional Medical Center. Richmond Community Hospital uses the same fax with phone 804-545-3235. Fax or mail the completed authorization form with a copy of photo ID.

HIM department for Maryview Medical Center, Harbour View Medical Center and former DePaul Medical Center records (DePaul services consolidated to Maryview 4/1/2021). Fax or mail the completed authorization form with a copy of photo ID.

HIM department for Mary Immaculate Hospital. Fax or mail the completed authorization form with a copy of photo ID.

Records for Southside Regional Medical Center. Other Virginia facilities (Rappahannock General, Southern Virginia Regional, Southampton Memorial) are listed on the same page. Fax or mail the completed authorization form with a copy of photo ID.

Credentials verification organization contact for medical staff application request forms and questions for Bon Secours hospitals (Virginia hospitals listed on the page).