Bon Secours

Patient billing and financial help

Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.

patient billing

Hospital billing customer service (pay by phone)

Official page read
Phone877-342-1500Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Virginia

Mailing address

Not researched for this route

Bon Secours hospital billing customer service and pay-by-phone for Virginia and South Carolina hospital bills; also billing/insurance questions per the insurance information page.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Virginia physician billing customer service (pay by phone)

Official page read
Phone888-835-9905Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Virginia

Mailing address

Not researched for this route

Billing customer service and pay-by-phone for Bon Secours Virginia physician (professional) bills. South Carolina physician billing is a different number.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Financial assistance (Bon Secours Mercy Health Financial Aid)

Official page read
Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Virginia

Mailing address
Bon Secours Mercy Health Financial Aid P.O. Box 631360 Cincinnati, OH 45263-1360

Request a free copy of the FAP / application

Phone: customer service 877-342-1500 (same as hospital billing). Customer service provides the Financial Assistance Application and FAP free of charge and helps complete applications; financial counselors are also at hospital registration areas.

View source ↗ · Source checked 2026-10-25

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Call preparation · editorial guide

Make the call count.

Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.

Have ready in your secure workspace

  • Lab or provider bill and relevant insurance explanation, kept privately
  • Existing billing or assistance reference
  • Authorized representative information if required

Questions to resolve

  • Is this a bill, insurance explanation or assistance application?
  • Which department reviews the balance or assistance request?
  • What written confirmation will document the next step?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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