Carelon Behavioral Health (formerly Beacon Health Options)

Claims and claim status

Find claim-status contacts and document destinations. A billing address, appeal address and original-claim address are not interchangeable.

claims

General claims questions (national)

Official page read
Phone800-888-3944Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Page: general questions about claims. For claims submission addresses, use the member ID card because the address varies by payment location.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Wellpoint e-Solutions — claims questions (Massachusetts page)

Official page read
Phone800-470-9630Published email

e-solutions.support@wellpoint.com

Published hours

Monday–Friday, 11 a.m.–7:30 p.m. ET

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Page: claims questions for Wellpoint claims; Wellpoint's payer ID is WLPNT. Also lists EnrollSafe electronic claims at 877-882-0384.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

North Carolina retrospective review — mailing address

Official page read
Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

medicaid
North Carolina

Mailing address
Carelon Behavioral Health Retrospective Review Department P.O. Box 13907 RTP, NC 27709-13907

Medical records for retrospective review (individuals who gain Medicaid retroactively); records may alternatively be attached in ProviderConnect

Page: Carelon has 60 days to review a complete request; include begin and end dates of the period to review.

View source ↗ · Source checked 2026-10-25

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Call preparation · editorial guide

Make the call count.

Find claim-status contacts and document destinations. A billing address, appeal address and original-claim address are not interchangeable.

Have ready in your secure workspace

  • Claim number, service dates and billed amount
  • Submission acknowledgement and remittance
  • Provider billing identifiers

Questions to resolve

  • Was the claim received and accepted for processing?
  • What specifically prevents payment or final processing?
  • Is a corrected claim, reconsideration or appeal the right route?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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