Health plans and insurers

CareOregon

Phone, published email, fax, addresses and the next step for your office.

17 contact routesNo directory research calls placed

provider services

Provider customer service (OHP Medicaid, CareOregon Advantage, Dental)

Official page read

Phone800-224-4840Published hours

8 a.m.–5 p.m. Monday–Friday (Pacific)

Product, plan and location

medicaid · medicare advantage · dental
Oregon

Mailing address

Not researched for this route

Menu guidance in the source record

Press option 3 for provider

Menus can change. No live call verification is claimed.

Provider Customer Service for CareOregon plans, including claim questions and VisibilEDI/EDI questions; press option 3 for provider. Same numbers are CareOregon's member customer service line, so choose the provider option.

View source ↗ · Source checked 2026-10-25 · Health Share of Oregon lists CareOregon Provider Relations 503-416-4100 / 800-224-4840, option 3 ↗ · Customer service hours 8 a.m.–5 p.m. Monday–Friday ↗

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Provider customer service — Portland local number

Official page read

Phone503-416-4100Published hours

Not published in this record

Product, plan and location

medicaid · medicare advantage
Oregon

Mailing address

Not researched for this route

Menu guidance in the source record

Press option 3 for provider

Menus can change. No live call verification is claimed.

Local Portland number for CareOregon Provider Customer Service (press option 3 for provider).

View source ↗ · Source checked 2026-10-25

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

Provider relations specialists fax

Official page read

Phone

No phone listed for this route

Fax

503-416-1478

Provider relations correspondence.

Published hours

Not published in this record

Product, plan and location

medicaid
Oregon

Mailing address

Not researched for this route

Fax for CareOregon provider relations specialists (see team assignment list on the page). Two fax numbers are published; this is the local one. Not a prior-authorization fax.

View source ↗ · Source checked 2026-10-25 · Health Share lists CareOregon Provider Relations fax 503-416-1478 ↗

Report an update

fax other

Provider relations specialists fax — toll-free

Official page read

Phone

No phone listed for this route

Fax

800-874-3916

Published hours

Not published in this record

Product, plan and location

medicaid
Oregon

Mailing address

Not researched for this route

Toll-free alternate fax for CareOregon provider relations specialists. Not a prior-authorization fax.

View source ↗ · Source checked 2026-10-25

Report an update

email other

Provider data updates (clinic, facility, demographic changes)

Official page read

Phone

No phone listed for this route

Published email

ProviderDataUpdates@careoregon.org

Physical health provider demographic updates.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Oregon

Mailing address

Not researched for this route

Send clinic, facility or provider demographic changes to this mailbox. Behavioral health providers use the separate BH provider data updates mailbox.

View source ↗ · Source checked 2026-10-25

Report an update

email other

Behavioral health provider data updates

Official page read

Phone

No phone listed for this route

Published email

BHproviderdataupdates@careoregon.org

Published hours

Not published in this record

Product, plan and location

medicaid
Oregon

Mailing address

Not researched for this route

Behavioral health provider roster/demographic updates for CareOregon.

View source ↗ · Source checked 2026-10-25

Report an update

edi clearinghouse support

EDI claims — VisibilEDI (Payer ID 93975)

Official page read

Phone

No phone listed for this route

Published email

providercustomerservice@careoregon.org

VisibilEDI / electronic claim questions.

Published hours

Not published in this record

Product, plan and location

medicaid · medicare advantage · dental
Oregon

Mailing address

Not researched for this route

Use EDI Payer ID 93975 for all CareOregon entities (CareOregon Medicaid, CareOregon Advantage, CareOregon Dental). Claims route through VisibilEDI; questions go to provider customer service email or 800-224-4840.

View source ↗ · Source checked 2026-10-25

Report an update

claims

Paper claims mailing and claims inquiries

Search or secondary source

Phone

No phone listed for this route

Published email

claimshelp@careoregon.org

Claims inquiries (secure email for PHI).

Published hours

Not published in this record

Product, plan and location

medicaid
Oregon

Mailing address

CareOregon P.O. Box 40328 Portland, OR 97240-0328

Paper medical claims.

Per Health Share of Oregon's plan-partner page: CareOregon paper claims mailing address and claims inquiry mailbox (send PHI only securely). Phone for claims questions is the CareOregon provider line, option 3.

View source ↗ · Source checked 2026-10-25

Report an update

provider enrollment credentialing

New provider contract requests

Search or secondary source

Phone

No phone listed for this route

Published email

newcontractrequest@careoregon.org

Published hours

Not published in this record

Product, plan and location

medicaid
Oregon

Mailing address

Not researched for this route

Per Health Share of Oregon's plan-partner page: CareOregon provider contracting email for new contract requests.

View source ↗ · Source checked 2026-10-25

Report an update

fax prior auth

HealthHelp prior authorization fallback fax (imaging, cardiac, MSK, sleep, genetic testing)

Official page read

Phone

No phone listed for this route

Fax

877-397-1258

HealthHelp program prior authorization requests when the portal is unavailable.

Published hours

Not published in this record

Product, plan and location

medicaid
Oregon

Mailing address

Not researched for this route

Only when the HealthHelp WebConsult portal submission fails: fax prior authorization requests for diagnostic imaging, cardiac services, MSK/interventional pain/physical medicine, sleep medicine and genetic testing using the HealthHelp form. Other services go through the CareOregon Connect portal.

View source ↗ · Source checked 2026-10-25

Report an update

pharmacy help desk

Pharmacy help desk — OHP (Medicaid) members

Official page read

Phone844-245-0449Published hours

24/7

Product, plan and location

medicaid
Oregon

Mailing address

Not researched for this route

24/7 technical assistance for pharmacy staff resolving CareOregon OHP claim questions. Pharmacy PA is handled through OptumRx (professionals.optumrx.com).

View source ↗ · Source checked 2026-10-25

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

pharmacy help desk

Pharmacy help desk — CareOregon Advantage (Medicare) members

Official page read

Phone866-325-7344Published hours

24/7

Product, plan and location

medicare advantage · medicare part d
Oregon

Mailing address

Not researched for this route

24/7 technical assistance for pharmacy staff resolving Medicare (CareOregon Advantage) claim questions.

View source ↗ · Source checked 2026-10-25

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

pharmacy prior auth

Free Market Health — specialty pharmacy referral status (Medicaid)

Official page read

Phone877-787-0520Published email

prescribers@freemarkethealth.com

Published hours

Not published in this record

Product, plan and location

medicaid
Oregon

Mailing address

Not researched for this route

Prescribers confirm the assigned specialty pharmacy or check status of a member's specialty referral under CareOregon's Free Market Health program.

View source ↗ · Source checked 2026-10-25

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

member services

CareOregon Advantage member customer service (Medicare)

Official page read

Phone888-712-3258Published hours

Apr 1–Sep 30: Mon–Fri 8 a.m.–8 p.m.; Oct 1–Mar 31: seven days 8 a.m.–8 p.m. (Pacific)

Product, plan and location

medicare advantage
Oregon

Mailing address

Not researched for this route

Member line for CareOregon Advantage (Medicare Advantage). Hours vary by season.

View source ↗ · Source checked 2026-10-25

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

member services

Jackson Care Connect (CCO) customer service

Official page read

Phone855-722-8208Published hours

8 a.m.–5 p.m. Monday–Friday

Product, plan and location

medicaid
Oregon

Mailing address

Not researched for this route

Customer service for Jackson Care Connect, a CareOregon-affiliated OHP coordinated care organization in Jackson County.

View source ↗ · Source checked 2026-10-25

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

member services

Columbia Pacific CCO customer service

Official page read

Phone855-722-8206Published hours

8 a.m.–5 p.m. Monday–Friday

Product, plan and location

medicaid
Oregon

Mailing address

Not researched for this route

Customer service for Columbia Pacific CCO (Clatsop, Columbia, Tillamook counties).

View source ↗ · Source checked 2026-10-25

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

dental

CareOregon Dental customer service

Official page read

Phone888-440-9912Published hours

8 a.m.–5 p.m. Monday–Friday

Product, plan and location

medicaid · dental
Oregon

Mailing address

Not researched for this route

Customer service for CareOregon Dental.

View source ↗ · Source checked 2026-10-25 · Health Share lists CareOregon Dental provider contracting + customer service 503-416-1444 / 888-440-9912 ↗

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Contact you calledWhen you called (your local time)

Minutes until a person answered / you stopped waitingOutcome

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Contact to correctWhat needs correcting?Proposed public informationOfficial page that supports the correctionThis is public organization information only. I have not included patient, member, claim or private contact details. Privacy notice.

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CareOregon

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