DialClerk Directory

Carilion Clinic

Patient billing and financial help

Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.

patient billing

Billing Customer Service

Official page read
Phone866-720-3742Published email

billingservice@carilionclinic.org

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Virginia

Mailing address

Not researched for this route

Physical address
Carilion Clinic Billing Customer Service 101 Elm Ave., 3rd Floor Roanoke, VA 24013

Payment center / walk-in billing help

Carilion Clinic Billing Customer Service for bill questions, payment help and financial assistance application help; walk-in at the payment center.

View source ↗ · Source checked 2026-10-25 · Financial Assistance Policy (rev 2/2026): Billing Customer Service 1-866-720-3742 ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Financial assistance (CFAP) applications

Official page read
Phone

No phone listed for this route

Fax

540-224-5444

Completed financial assistance applications

Published email

billingservice@carilionclinic.org

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Virginia

Mailing address
Carilion Clinic CFAP, Suite 303 P.O. Box 40032 Roanoke, VA 24022-0032

Financial assistance applications

Submit completed Carilion Financial Assistance Program (CFAP) applications by mail, fax or email; questions go to Billing Customer Service 1-866-720-3742. Applications are also available at hospital registration desks.

View source ↗ · Source checked 2026-10-25 · Financial assistance application (rev 06/2025): CFAP mailing address ↗

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Call preparation · editorial guide

Make the call count.

Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.

Have ready in your secure workspace

  • Lab or provider bill and relevant insurance explanation, kept privately
  • Existing billing or assistance reference
  • Authorized representative information if required

Questions to resolve

  • Is this a bill, insurance explanation or assistance application?
  • Which department reviews the balance or assistance request?
  • What written confirmation will document the next step?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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