DialClerk Directory

Caris Life Sciences

Labs and diagnostic testing

Find laboratory and diagnostic-test contacts for orders, kits, results, billing and support. Confirm the performing lab and test before sending documents or specimens.

lab client services

U.S. customer support — laboratory administration

Official page read
Phone888-979-8669Fax

866-479-4925

Published U.S. Customer Support fax; general laboratory administration.

Published hours

Monday-Friday, 7 a.m.-7 p.m. CT.

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Published service area

Organization-specific U.S. administrative support. Test availability, ordering requirements, insurance and assistance terms require individual confirmation; no county service area is inferred.

Mailing address

Not researched for this route

U.S. Customer Support contact as labeled. The same fax is separately authorized for financial-assistance applications by the current linked application; that submission purpose is attached to the assistance route.

View source ↗ · Source checked 2026-10-22 · caris fa ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Billing Services — billing department

Official page read
Phone877-630-6223Fax

214-294-5690

Fax specifically labeled Billing Services; not the assistance application fax.

Published hours

Monday-Friday, 7 a.m.-7 p.m. CT.

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Published service area

Organization-specific U.S. administrative support. Test availability, ordering requirements, insurance and assistance terms require individual confirmation; no county service area is inferred.

Mailing address

Not researched for this route

Phone and fax specifically labeled Billing Services on the contact page. The Patient Financial Services page and assistance form instead use Customer Support with PatientBilling email; both labeled routes are retained without treating them as interchangeable.

View source ↗ · Source checked 2026-10-22 · caris fa ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Patient financial services — assistance applications

Official page read
Phone888-979-8669Fax

866-479-4925

Tumor profiling financial-assistance application submission, explicitly stated on the linked form.

Published email

PatientBilling@CarisLS.com

Financial-assistance application submission and patient billing/payment-plan questions, explicitly stated on the linked form.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Published service area

Caris U.S. patient financial-assistance administration; individual financial review, insurance and program terms apply. No eligibility approval is inferred.

Mailing address

Not researched for this route

The current financial-services page links this December 2024 application, MAT-TP-00001718. It explicitly permits emailing the form or faxing it to this route. Submission does not constitute approval or guarantee eligibility. Older search-indexed forms with another mailbox are not used. Ask this team about payment plans and available financial review.

View source ↗ · Source checked 2026-10-22 · caris finance ↗ · caris contact ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find laboratory and diagnostic-test contacts for orders, kits, results, billing and support. Confirm the performing lab and test before sending documents or specimens.

Have ready in your secure workspace

  • Lab and test name from the order or bill
  • Ordering practice and existing order reference
  • The specific administrative question

Questions to resolve

  • Is this the performing laboratory and correct support team?
  • What secure channel handles this order, result or billing question?
  • Are there test-specific submission or specimen instructions?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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