CenCal Health

Member services

Find member support without confusing it with a provider-only line. Offices may need the member present or an authorized representative form.

member services

Medi-Cal member services

Official page read
Phone877-814-1861Published hours

Monday–Friday, 8 a.m.–5 p.m.

Product, plan and location

medicaid
California

Mailing address

Not researched for this route

Medi-Cal member assistance for the plan’s two-county area; the county determines enrollment eligibility. Local Medi-Cal health plan for Santa Barbara and San Luis Obispo counties. CenCal CareConnect is a distinct HMO D-SNP product; verify product and eligibility before using a route.

View source ↗ · Source checked 2026-10-22

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

member services

CenCal CareConnect HMO D-SNP member services

Official page read
Phone877-814-1861Published hours

8 a.m.–8 p.m. PT; daily October 1–March 31 except Thanksgiving/Christmas; Monday–Friday April 1–September 30 except holidays.

Product, plan and location

medicare advantage · medicaid
California

Mailing address

Not researched for this route

CareConnect requires Medicare Parts A and B, full-scope Medi-Cal, age 21 or older, and residence in Santa Barbara or San Luis Obispo County. These are program qualifiers, not an individual eligibility finding. Local Medi-Cal health plan for Santa Barbara and San Luis Obispo counties. CenCal CareConnect is a distinct HMO D-SNP product; verify product and eligibility before using a route.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

member services

CenCal CareConnect HMO D-SNP enrollment inquiries

Official page read
Phone877-227-3051Published hours

Not published in this record

Product, plan and location

medicare advantage · medicaid
California

Mailing address
CenCal CareConnect, Attn: Enrollment, 4050 Calle Real, Santa Barbara, CA 93110

Completed CareConnect enrollment form; not claims, provider disputes or general records.

Separate enrollment route. Program requires Medicare A/B, full-scope Medi-Cal, age 21+ and residence in Santa Barbara or San Luis Obispo County; a submitted application is not coverage confirmation. Local Medi-Cal health plan for Santa Barbara and San Luis Obispo counties. CenCal CareConnect is a distinct HMO D-SNP product; verify product and eligibility before using a route.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find member support without confusing it with a provider-only line. Offices may need the member present or an authorized representative form.

Have ready in your secure workspace

  • Exact plan name and member contact instructions
  • Consent and representation requirements
  • A clear request with no unnecessary medical detail

Questions to resolve

  • Can you discuss this request with the authorized office representative?
  • Which team can resolve the member question?
  • What is the next step and reference number?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

For healthcare offices

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For the people making the calls

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A request does not create an account or start a call. Use business contact information only. No patient information.

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