Centers Plan for Healthy Living (legacy, now Elevance Health)

Member services

Find member support without confusing it with a provider-only line. Offices may need the member present or an authorized representative form.

member services

Former Centers Plan MAP members — transition assistance

Official page read
Phone833-613-5117Published hours

Monday–Friday, 8 a.m.–8 p.m. Eastern

Product, plan and location

dsnp
New York

Mailing address

Not researched for this route

MAP members were enrolled in Anthem HealthPlus Full Dual Advantage LTSS 2 (HMO D-SNP) effective January 1, 2026 unless they chose another plan. Member line. TTY: 711.

View source ↗ · Source checked 2026-10-24

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

member services

Former Centers Plan MLTC members — transition assistance

Official page read
Phone855-270-1600Published hours

Monday–Friday, 8 a.m.–5 p.m. Eastern

Product, plan and location

medicaid
New York

Mailing address

Not researched for this route

MLTC members in NYC, Nassau, Suffolk, Rockland and Westchester moved to Anthem (Erie/Niagara to Wellpoint of NY) effective March 1, 2026 unless they chose another plan. Member line. TTY: 711.

View source ↗ · Source checked 2026-10-24

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find member support without confusing it with a provider-only line. Offices may need the member present or an authorized representative form.

Have ready in your secure workspace

  • Exact plan name and member contact instructions
  • Consent and representation requirements
  • A clear request with no unnecessary medical detail

Questions to resolve

  • Can you discuss this request with the authorized office representative?
  • Which team can resolve the member question?
  • What is the next step and reference number?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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A request does not create an account or start a call. Use business contact information only. No patient information.

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