Cleveland Clinic

Patient billing and financial help

Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.

patient billing

Cleveland Clinic Florida — patient billing customer service

Official page read
Phone866-621-6385Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Florida

Mailing address
Cleveland Clinic P.O. BOX 89410 Cleveland, Ohio 44101-6410

Mailed patient bill payments (Patient Financial Services).

Billing questions, insurance information updates, itemized statements and 24/7 automated phone payments for Cleveland Clinic Florida patients. Financial assistance policy information is on the same page.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Cleveland Clinic Florida — Martin Health patient accounts (billing)

Official page read
Phone772-223-5680Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Florida

Mailing address

Not researched for this route

Billing (Patient Accounts) for Cleveland Clinic Martin Health facilities on the Treasure Coast, per the Florida phone directory.

View source ↗ · Source checked 2026-10-24

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Cleveland Clinic (OH) — patient billing customer service

Official page read
Phone216-445-6249Published hours

Live chat Monday–Friday 8 a.m.–4:30 p.m. (ET)

Product, plan and location

Confirm the exact product or service
Ohio

Mailing address

Not researched for this route

Ohio billing customer service for patient bills, balances and insurance billing questions. The page also lists toll-free 866.621.6385, which is already in the directory as the Cleveland Clinic Florida billing line. Not for medical records or referrals.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Cleveland Clinic (OH) — financial assistance

Official page read
Phone855-831-1284Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Ohio

Mailing address

Not researched for this route

Ohio financial assistance questions and applications. Florida patients have a separate financial assistance program. Not a general billing line.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Cleveland Clinic (OH) — Medicaid eligibility screening vendor, last names A–L (Firstsource)

Official page read
Phone866-268-4324Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Ohio

Mailing address

Not researched for this route

Ohio patients whose last name begins with A–L: Cleveland Clinic directs Medicaid/coverage eligibility screening to the vendor Firstsource (screen.firstsource.com). The same Firstsource number serves Florida patients with last names M–Z.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Cleveland Clinic (OH) — Medicaid eligibility screening vendor, last names M–Z (ElevatePFS)

Official page read
Phone216-238-9565Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Ohio

Mailing address

Not researched for this route

Ohio patients whose last name begins with M–Z: Cleveland Clinic directs Medicaid/coverage eligibility screening to the vendor ElevatePFS.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.

Have ready in your secure workspace

  • Lab or provider bill and relevant insurance explanation, kept privately
  • Existing billing or assistance reference
  • Authorized representative information if required

Questions to resolve

  • Is this a bill, insurance explanation or assistance application?
  • Which department reviews the balance or assistance request?
  • What written confirmation will document the next step?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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