DialClerk Directory

Labs and imaging

Clinical Labs of Hawaii

Phone, published email, fax, addresses and the next step for your office.

11 contact routesNo directory research calls placed

patient billing

Patient billing

Official page read
Phone800-820-4341Published email

billing@hawaiilabs.com

Billing questions and concerns.

Published hours

Monday–Friday, 8 a.m.–3 p.m. HST

Product, plan and location

Confirm the exact product or service
Hawaii

Mailing address

Not researched for this route

Menu guidance in the source record

The official contact page lists option 1 for billing.

Menus can change. No live call verification is claimed.

The source mentions occasional longer waits, but does not quantify a typical wait or establish a best time to call.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Patient billing — Hawaii Island local line

Official page read
Phone808-961-4708Published hours

Monday–Friday, 8 a.m.–3 p.m. HST

Product, plan and location

Confirm the exact product or service
Hawaii

Mailing address

Not researched for this route

Hawaii Island billing contact; the toll-free billing route is listed separately.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Financial assistance — applications and payment-plan support

Official page read
Phone800-820-4341Fax

808-935-2518

Published email

billing@hawaiilabs.com

The linked application explicitly accepts completed assistance forms and supporting documentation at this mailbox.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Hawaii

Mailing address
Clinical Labs of Hawaii Attn: Accounts Receivable 33 Lanihuli Street Hilo, HI 96720

Completed assistance application and supporting documents, as directed on the form.

The current webpage links a form with a 2024 footer on page 1 and 2025 footer on page 2. Confirm current documentation requirements with CLH. Financial assistance, self-pay discounts and payment plans have separate requirements.

View source ↗ · Source checked 2026-10-22 · Current financial-assistance and payment-plan information ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

lab client services

Corporate office — front desk

Official page read
Phone808-677-7999Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Hawaii

Mailing address

Not researched for this route

Physical address
99-193 Aiea Heights Drive Aiea, HI 96701

Corporate office; assistance applications have a separate Hilo address.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

lab client services

Corporate automated phone tree

Official page read
Phone808-677-7998Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Hawaii

Mailing address

Not researched for this route

Published automated phone tree. Oahu client services uses option 1; billing has a different toll-free number.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

lab client services

Client services — Neighbor Islands to Oahu and West Hawaii

Official page read
Phone866-281-6816Published email

client.service@hawaiilabs.com

Published client-services mailbox for laboratory questions.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Hawaii

Mailing address

Not researched for this route

Client services helps providers, patients and office staff with testing, specimen requirements, results routing and specialized-test inquiries. Island labels describe the source routing; no countywide service boundary is inferred.

View source ↗ · Source checked 2026-10-22 · Scope of client services ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

lab client services

Client services — Oahu

Official page read
Phone808-677-7998Published email

client.service@hawaiilabs.com

Published client-services mailbox for laboratory questions.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Hawaii

Mailing address

Not researched for this route

Menu guidance in the source record

The contact page lists option 1 for Oahu client services.

Menus can change. No live call verification is claimed.

Client services helps providers, patients and office staff with testing, specimen requirements, results routing and specialized-test inquiries. Island labels describe the source routing; no countywide service boundary is inferred.

View source ↗ · Source checked 2026-10-22 · Scope of client services ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

lab client services

Client services — Kauai

Official page read
Phone808-245-7775Published email

client.service@hawaiilabs.com

Published client-services mailbox for laboratory questions.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Hawaii

Mailing address

Not researched for this route

Client services helps providers, patients and office staff with testing, specimen requirements, results routing and specialized-test inquiries. Island labels describe the source routing; no countywide service boundary is inferred.

View source ↗ · Source checked 2026-10-22 · Scope of client services ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

lab client services

Client services — Maui

Official page read
Phone808-244-5567Published email

client.service@hawaiilabs.com

Published client-services mailbox for laboratory questions.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Hawaii

Mailing address

Not researched for this route

Client services helps providers, patients and office staff with testing, specimen requirements, results routing and specialized-test inquiries. Island labels describe the source routing; no countywide service boundary is inferred.

View source ↗ · Source checked 2026-10-22 · Scope of client services ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

lab client services

Client services — East Hawaii

Official page read
Phone808-935-4814Published email

client.service@hawaiilabs.com

Published client-services mailbox for laboratory questions.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Hawaii

Mailing address

Not researched for this route

Menu guidance in the source record

The contact page lists option 1 for East Hawaii client services.

Menus can change. No live call verification is claimed.

Client services helps providers, patients and office staff with testing, specimen requirements, results routing and specialized-test inquiries. Island labels describe the source routing; no countywide service boundary is inferred.

View source ↗ · Source checked 2026-10-22 · Scope of client services ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

portal

CLHMyLabs patient portal — technical support form

Official page read
Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Hawaii

Mailing address

Not researched for this route

The current portal FAQ links this support form for account, identity-verification, migration and results-access problems. The form redirects to interop.sonichealth.us/Contact/CLH/results. Questions about interpreting health results go to the treating clinician.

View source ↗ · Source checked 2026-10-22 · Current portal FAQ and support link ↗

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