Clinical Pathology Laboratories

Labs and diagnostic testing

Find laboratory and diagnostic-test contacts for orders, kits, results, billing and support. Confirm the performing lab and test before sending documents or specimens.

Location records

192 location records. Each record retains its published address and contact details.

Different source programs can refer to the same physical place. Counts describe location records and do not measure unique facilities.

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patient billing

Patient billing — service on or after October 1, 2024

Official page read
Phone855-743-3589Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Use for dates of service on or after October 1, 2024. Earlier dates use the separate legacy billing line. The contact page requests billing questions and updates only; no solicitations.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Patient billing — service on or before September 30, 2024

Official page read
Phone800-633-4757Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Legacy billing software route for dates of service on or before September 30, 2024. Use the newer billing line for later service dates.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Physician client billing

Official page read
Phone855-662-7842Fax

844-267-3272

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Client billing questions and updates only; no solicitations. The same fax also appears on the separately linked financial-assistance application.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

lab client services

MyCPLDirect customer questions

Official page read
Phone844-280-8484Published email

MyCPLDirect@cpllabs.com

MyCPLDirect service inquiries; separate from ordinary patient billing.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

lab client services

General laboratory inquiries

Official page read
Phone512-339-1275Published email

inquiries@cpllabs.com

General laboratory questions; the source explicitly excludes billing inquiries.

Published hours

8 a.m.–5 p.m.; days and time zone are not specified

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Use the dedicated billing department for billing questions.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

lab client services

Headquarters — administrative office

Official page read
Phone800-595-1275Fax

512-873-5069

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Physical address
9200 Wall Street Austin, TX 78754

Headquarters only; phlebotomy services are not provided at this location.

The contact page also lists the local office number 512-339-1275. Do not use the headquarters fax in place of the published billing or assistance fax.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Financial assistance — application and submission instructions

Official page read
Phone800-411-2762Fax

844-267-3272

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address
Clinical Pathology Laboratories Attention: Settlements PO Box 736406 Chicago, IL 60673

Completed financial-assistance application and required income documentation, as directed on the linked form.

The currently linked application has a 2026 copyright and a June 2026 filename. It publishes two application-question numbers distinct from the dated patient-billing routes. Eligibility must be confirmed by CPL. Although the webpage mentions email, the form does not supply an enrollment email; none is inferred.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Financial assistance — alternate application-question line

Official page read
Phone844-395-6040Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Alternate number printed alongside 800-411-2762 on the currently linked financial-assistance application. Assistance approval is subject to program review.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find laboratory and diagnostic-test contacts for orders, kits, results, billing and support. Confirm the performing lab and test before sending documents or specimens.

Have ready in your secure workspace

  • Lab and test name from the order or bill
  • Ordering practice and existing order reference
  • The specific administrative question

Questions to resolve

  • Is this the performing laboratory and correct support team?
  • What secure channel handles this order, result or billing question?
  • Are there test-specific submission or specimen instructions?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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