DialClerk Directory

Community Care PACE — Wisconsin

Claims and claim status

Find claim-status contacts and document destinations. A billing address, appeal address and original-claim address are not interchangeable.

claims

Claims Customer Service

Official page read
Phone866-937-2783Published hours

Monday-Friday, 8am-4:30pm (portal support page; time zone not specified there)

Product, plan and location

medicare · medicaid
Wisconsin

Published service area

PACE program: Kenosha, Milwaukee, Racine and Waukesha counties, as listed in the PACE-specific FAQ. Other Community Care programs have different areas; individual functional/financial screening and enrollment through the local ADRC remain required.

Kenosha County, WI · Milwaukee County, WI · Racine County, WI · Waukesha County, WI · Area source ↗

Mailing address

Not researched for this route

Menu guidance in the source record

Option 1 (published)

Menus can change. No live call verification is claimed.

Questions about claim submission in the Claims Submission Portal. Hotline also serves other Community Care programs; identify the correct program.

View source ↗ · Source checked 2026-10-22

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find claim-status contacts and document destinations. A billing address, appeal address and original-claim address are not interchangeable.

Have ready in your secure workspace

  • Claim number, service dates and billed amount
  • Submission acknowledgement and remittance
  • Provider billing identifiers

Questions to resolve

  • Was the claim received and accepted for processing?
  • What specifically prevents payment or final processing?
  • Is a corrected claim, reconsideration or appeal the right route?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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