Cook Children's Health Plan

Denials, appeals and grievances

Find appeal teams, faxes and mailing addresses. Use the denial notice to confirm the appeal level, filing deadline and recipient.

appeals grievances

Provider claim appeals

Official page read
Phone888-243-3312Fax

682-885-8404

Published email

CCHPClaimAppeals@cookchildrens.org

Published hours

Not published in this record

Product, plan and location

medicaid · chip
Texas

Mailing address
Cook Children's Health Plan Attention: Appeals P.O. Box 2488 Fort Worth, TX 76113-2488

Claim appeals

Written claim appeals by mail, fax or email (portal upload also available).

View source ↗ · Source checked 2026-10-24

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

appeals grievances

Provider complaints — Compliance

Official page read
Phone682-885-2866Fax

682-303-0276

Published email

CCHPCompliance@cookchildrens.org

Published hours

Not published in this record

Product, plan and location

medicaid · chip
Texas

Mailing address
Cook Children's Health Plan Attn: Compliance P.O. Box 2488 Fort Worth, TX 76113-2488

Provider complaints

Written provider complaints (not claim appeals).

View source ↗ · Source checked 2026-10-24

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

appeals grievances

Member denial and appeal coordinator

Official page read
Phone682-885-2247Published email

CCHPDenialandAppeal@cookchildrens.org

Published hours

Not published in this record

Product, plan and location

medicaid · chip
Texas

Mailing address
Cook Children's Health Plan Attention: Denial and Appeal Coordinator PO Box 2488 Fort Worth, TX 76101-2488

Member appeals

Member appeals of adverse determinations; toll-free 1-800-964-2247.

View source ↗ · Source checked 2026-10-24

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

Help the next office

How did your call go?

Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.

Share a call experience

Share a call experience

Suggest a contact correction

Suggest a correction

Call preparation · editorial guide

Make the call count.

Find appeal teams, faxes and mailing addresses. Use the denial notice to confirm the appeal level, filing deadline and recipient.

Have ready in your secure workspace

  • Denial notice, remittance and reason codes
  • Previous appeal confirmation and decision
  • Supporting evidence and any required authorization to represent the member

Questions to resolve

  • Is this a claim correction, provider dispute or member appeal?
  • What deadline and submission channel apply to this case?
  • How can the office confirm receipt and track the decision?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

For healthcare offices

Found the contact. Still need to make the call?

Explore how DialClerk organizes the brief, hold time and staff handoff for your next administrative call.

For the people making the calls

Put payer follow-up
on your office’s worklist.

Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.

A request does not create an account or start a call. Use business contact information only. No patient information.

See how it could work for your practice