Provider services

Find the team that supports your practice. Match the plan and state before using a general provider line.

provider services

Pharmacy MAC lists — list-request mailbox

Official page read

Phone

No phone listed for this route

Published email

MACInquiries@CVSHealth.com

Completed Pharmacy MAC List Request form; not a generic MAC appeal mailbox.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Manual section 6.04, printed page 49/PDF page 51. Submit the Pharmacy MAC List Request from Digital Enrollment Forms to request a MAC list. Paid-claim MAC appeals use the Pharmacy Portal or chain/PSAO process; this email is not labelled as an appeal intake.

View source ↗ · Source checked 2026-10-22 · Source published 2026; exact publication day unstated

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provider services

Pharmacy Portal — registration and login troubleshooting

Official page read

Phone

No phone listed for this route

Published email

RxServices@CVSHealth.com

Pharmacy Portal registration/login troubleshooting for pharmacy providers.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Manual section 1.05, printed page 8/PDF page 10. Registration/login troubleshooting only, with NCPDP ID, Portal User ID and contact name. Chains and PSAOs should contact their network account manager. Same mailbox has a separately documented plan-sponsor network application purpose; this record is limited to portal support.

View source ↗ · Source checked 2026-10-22 · Source published 2026; exact publication day unstated

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Help the next office

How did your call go?

Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.

Share a call experience

Contact you calledWhen you called (your local time)

Minutes until a person answered / you stopped waitingOutcome

Call experienceThis is my call experience. It contains no patient information and may be included in anonymous, moderated statistics. Privacy notice.

Suggest a contact correction

Suggest a correction

Contact to correctWhat needs correcting?Proposed public informationOfficial page that supports the correctionThis is public organization information only. I have not included patient, member, claim or private contact details. Privacy notice.

Call preparation · editorial guide

Make the call count.

Find the team that supports your practice. Match the plan and state before using a general provider line.

Have ready in your secure workspace

Practice NPI and tax ID, kept in your secure workspace
Exact product name and member ID card
A one-sentence request and your office callback number

Questions to resolve

Does this team handle this plan and state?
Which department owns the next step?
What reference number should the office keep?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

For healthcare offices

Found the contact. Still need to make the call?

Explore how DialClerk organizes the brief, hold time and staff handoff for your next administrative call.

For the people making the calls

Put payer follow-up
on your office’s worklist.

Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.

A request does not create an account or start a call. Use business contact information only. No patient information.