DialClerk Directory

Datavant (formerly Ciox Health)

Provider portals and EDI

Find technical support for portal access and electronic transactions. Clearinghouse acceptance is separate from payer claim acceptance.

portal

Medical record request assistance

Official page read
Phone800-367-1500

Datavant medical-record request assistance.

Published email

customerservice@datavant.com

Questions about medical-record requests; not a universal record or authorization intake mailbox.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address
Datavant 2222 West Dunlap Avenue Suite 250 Phoenix, AZ 85021

Corporate correspondence only; not a verified destination for record requests

Datavant publishes this customer-service phone and email for questions about medical-record requests. New record requests must be sent directly to the medical facility using its applicable instructions. The published Phoenix mailing address is corporate correspondence only; it is not a verified record-request or authorization destination.

View source ↗ · Source checked 2026-10-22 · Current record-request instructions ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

portal

Medical record invoices — official payment link

Official page read
Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Official Record Request help page links its medical-record invoice payment service at https://www.paycioxhealth.com/pay/ and says no login or enrollment is required. The destination retrieval returned a permanent redirect error in this collection; this line preserves the current official linking page without claiming a completed payment or endpoint acceptance.

View source ↗ · Source checked 2026-10-22

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Help the next office

How did your call go?

Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.

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Call preparation · editorial guide

Make the call count.

Find technical support for portal access and electronic transactions. Clearinghouse acceptance is separate from payer claim acceptance.

Have ready in your secure workspace

  • Portal name or transaction type
  • Error code and timestamp without patient data
  • Account administrator and transaction trace reference

Questions to resolve

  • Is this a portal permission, clearinghouse or payer issue?
  • What trace identifier is needed through the secure support channel?
  • How will the office confirm the issue is resolved?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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A request does not create an account or start a call. Use business contact information only. No patient information.

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