DialClerk Directory

Diagnostic Laboratory Services, Inc.

Labs and diagnostic testing

Find laboratory and diagnostic-test contacts for orders, kits, results, billing and support. Confirm the performing lab and test before sending documents or specimens.

Location records

55 location records. Each record retains its published address and contact details.

Different source programs can refer to the same physical place. Counts describe location records and do not measure unique facilities.

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provider services

Physician support — laboratory results portal

Official page read
Phone808-589-5100Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Hawaii · Guam · Northern Mariana Islands

Published service area

DLS laboratory administrative support for its patients/providers in Hawaii, Guam and Saipan; the local billing line is designated for Hawaii. No county association is inferred from service-center locations.

Mailing address

Not researched for this route

Published Physician Support number for DLS laboratory results access. DLS has its own operational identity, billing and patient portal; the Queen’s affiliate relationship does not redirect Queen’s hospital bills here.

View source ↗ · Source checked 2026-10-22 · dls contact ↗ · dls about ↗ · dls affiliate ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Patient billing — Hawaii local line

Official page read
Phone808-589-5102Published hours

Monday-Friday, 9 a.m.-5 p.m. HST.

Product, plan and location

Confirm the exact product or service
Hawaii

Published service area

DLS laboratory administrative support for its patients/providers in Hawaii, Guam and Saipan; the local billing line is designated for Hawaii. No county association is inferred from service-center locations.

Mailing address

Not researched for this route

Patient bill and insurance questions, duplicate payments and difficulty-paying inquiries. The page instructs mailed payments to use the return envelope supplied with the statement; no corporate address is substituted.

View source ↗ · Source checked 2026-10-22 · dls affiliate ↗ · dls about ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Patient billing — toll-free line

Official page read
Phone800-555-2357Published hours

Monday-Friday, 9 a.m.-5 p.m. HST.

Product, plan and location

Confirm the exact product or service
Hawaii · Guam · Northern Mariana Islands

Published service area

DLS laboratory administrative support for its patients/providers in Hawaii, Guam and Saipan; the local billing line is designated for Hawaii. No county association is inferred from service-center locations.

Mailing address

Not researched for this route

Published toll-free billing number, including Guam, Saipan and callers outside Hawaii. Contact DLS about the specific bill; this is not a promise of assistance or insurance coverage.

View source ↗ · Source checked 2026-10-22 · dls affiliate ↗ · dls about ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Patient results — myDLSchart access support

Official page read
Phone808-589-5172Published email

help@mydlschart.com

myDLSchart patient-portal access support; no medical-record attachment submission method is inferred.

Published hours

Monday-Friday, 8 a.m.-4 p.m. HST.

Product, plan and location

Confirm the exact product or service
Hawaii · Guam · Northern Mariana Islands

Published service area

DLS laboratory administrative support for its patients/providers in Hawaii, Guam and Saipan; the local billing line is designated for Hawaii. No county association is inferred from service-center locations.

Mailing address

Not researched for this route

Patient Services support for myDLSchart access, usernames and locked accounts. Proxy and minor access require the applicable authorization process; requirements differ by jurisdiction. The page says staff will make every effort to answer within two business days, so immediate response is not promised.

View source ↗ · Source checked 2026-10-22 · dls affiliate ↗ · dls about ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find laboratory and diagnostic-test contacts for orders, kits, results, billing and support. Confirm the performing lab and test before sending documents or specimens.

Have ready in your secure workspace

  • Lab and test name from the order or bill
  • Ordering practice and existing order reference
  • The specific administrative question

Questions to resolve

  • Is this the performing laboratory and correct support team?
  • What secure channel handles this order, result or billing question?
  • Are there test-specific submission or specimen instructions?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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