Member services

Find member support without confusing it with a provider-only line. Offices may need the member present or an authorized representative form.

member services

BIN 800004 (MTK) — pharmacy benefit questions

Official page read

Phone800-771-4648Published email

care@medimpact.com

Pharmacy-benefit questions for the member-card BIN 800004 contact entry; not the separate reimbursement-form email.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Current site says Elixir is now MedImpact. Match the BIN on the member ID card. This contact-page entry is for Rx benefits; BIN 800004 reimbursement submission uses its own current claim form and clinical@medimpact.com.

View source ↗ · Source checked 2026-10-22 · elixir home ↗ · elixir members ↗

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

member services

BIN 009893 (ROI) — pharmacy benefit questions

Official page read

Phone800-361-4542Published email

care@medimpact.com

Pharmacy-benefit questions for the member-card BIN 009893 contact entry; not general PA or reimbursement submission.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Use the BIN on the member ID card or the card-specific customer-care number. TTY is 711. The same phone also serves the separately identified retail pharmacy help desk.

View source ↗ · Source checked 2026-10-22 · elixir home ↗

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Contact to correctWhat needs correcting?Proposed public informationOfficial page that supports the correctionThis is public organization information only. I have not included patient, member, claim or private contact details. Privacy notice.

Call preparation · editorial guide

Make the call count.

Find member support without confusing it with a provider-only line. Offices may need the member present or an authorized representative form.

Have ready in your secure workspace

Exact plan name and member contact instructions
Consent and representation requirements
A clear request with no unnecessary medical detail

Questions to resolve

Can you discuss this request with the authorized office representative?
Which team can resolve the member question?
What is the next step and reference number?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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A request does not create an account or start a call. Use business contact information only. No patient information.