DialClerk Directory

Employee Benefit Management Services (EBMS)

Provider portals and EDI

Find technical support for portal access and electronic transactions. Clearinghouse acceptance is separate from payer claim acceptance.

edi clearinghouse support

Availity (EBMS electronic partner) - eligibility 270/271 and claim status 276/277 requirements

Official page read
Phone800-973-3957

Availity transaction requirements and pricing

Published hours

Not published in this record

Product, plan and location

commercial
National contact — confirm product and location

Mailing address

Not researched for this route

EBMS directs providers to Availity for electronic claim submission and for HIPAA 5010 Eligibility (270/271) and Claim Status (276/277) transactions; the number is Availity's line for requirements and pricing, not an EBMS claims line. EBMS payer ID is not stated on this page; confirm on the member ID card.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

portal

miBenefits portal - eligibility, claims and payment information

Official page read
Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

commercial
National contact — confirm product and location

Mailing address

Not researched for this route

EBMS provider page: get 24/7 access to EBMS eligibility, claims and payment information through the miBenefits portal; claims status also available via Availity. E-payments via Zelis.

View source ↗ · Source checked 2026-10-25 · Provider page describing miBenefits, Availity and Zelis ↗

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Call preparation · editorial guide

Make the call count.

Find technical support for portal access and electronic transactions. Clearinghouse acceptance is separate from payer claim acceptance.

Have ready in your secure workspace

  • Portal name or transaction type
  • Error code and timestamp without patient data
  • Account administrator and transaction trace reference

Questions to resolve

  • Is this a portal permission, clearinghouse or payer issue?
  • What trace identifier is needed through the secure support channel?
  • How will the office confirm the issue is resolved?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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