Health plans and insurers

Essence Healthcare

Phone, published email, fax, addresses and the next step for your office.

7 contact routesNo directory research calls placed

member services

Member customer service

Official page read

Phone866-597-9560Fax

888-480-2577

Published email

customerservice@essencehealthcare.com

Member customer service

Published hours

8 a.m.–8 p.m., daily; weekends April–September and holidays may use messaging service

Product, plan and location

medicare
Arkansas · Illinois · Kentucky · Missouri · Ohio

Published service area

Arkansas, Illinois, Kentucky, Missouri and Ohio plans; plan service areas vary

Mailing address

Essence Healthcare, PO Box 5907, Troy, MI 48007

Written customer-service requests.

Physical address

13900 Riverport Drive, St. Louis, MO 63043

Company headquarters.

View source ↗ · Source checked 2026-10-22 · essence providercontact ↗

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

appeals grievances

Member appeals

Official page read

Phone866-597-9560Fax

877-770-6440

Published hours

8 a.m.–8 p.m., daily; weekends April–September and holidays may use messaging service

Product, plan and location

medicare
Arkansas · Illinois · Kentucky · Missouri · Ohio

Published service area

Arkansas, Illinois, Kentucky, Missouri and Ohio plans; plan service areas vary

Mailing address

Essence Healthcare, PO Box 5907, Troy, MI 48007

Written member appeals.

Customer-service phone accepts oral requests.

View source ↗ · Source checked 2026-10-22 · essence providercontact ↗

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

appeals grievances

Member grievances

Official page read

Phone866-597-9560Fax

855-964-0566

Published hours

8 a.m.–8 p.m., daily; weekends April–September and holidays may use messaging service

Product, plan and location

medicare
Arkansas · Illinois · Kentucky · Missouri · Ohio

Published service area

Arkansas, Illinois, Kentucky, Missouri and Ohio plans; plan service areas vary

Mailing address

Essence Healthcare, PO Box 5907, Troy, MI 48007

Written member grievances.

View source ↗ · Source checked 2026-10-22 · essence providercontact ↗

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Provider claims, eligibility and referral inquiries

Official page read

Phone866-597-9560Published email

customerservice@essencehealthcare.com

Provider claims, eligibility and referral inquiries

Published hours

Not published in this record

Product, plan and location

medicare
Arkansas · Illinois · Kentucky · Missouri · Ohio

Published service area

Arkansas, Illinois, Kentucky, Missouri and Ohio plans; plan service areas vary

Mailing address

Essence Healthcare, PO Box 5907, Troy, MI 48007

Provider customer service, claims, appeals and grievances for the five named state plans.

View source ↗ · Source checked 2026-10-22 · essence providercontact ↗

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

appeals grievances

Provider pay disputes — written submission

Official page read

Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

medicare
Arkansas · Illinois · Kentucky · Missouri · Ohio

Published service area

Arkansas, Illinois, Kentucky, Missouri and Ohio plans; plan service areas vary

Mailing address

Essence Correspondence or Claim, PO Box 5907, Troy, MI 48007

Provider disputes about claim payment amounts.

Provider pay disputes are submitted by mail or the provider portal; fax submissions are not accepted.

View source ↗ · Source checked 2026-10-22 · essence providercontact ↗

Report an update

provider enrollment credentialing

Missouri and Illinois credentialing status

Official page read

Phone

No phone listed for this route

Published email

stlouiscred@essencehealthcare.com

Missouri and Illinois credentialing status

Published hours

Not published in this record

Product, plan and location

medicare
Missouri · Illinois

Published service area

Missouri and Illinois provider credentialing; Chicago has a separate published email

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-22 · essence providercontact ↗

Report an update

portal

Provider registration, login and technical support

Official page read

Phone866-397-2812Published email

customersupport@lumeris.com

Provider registration, login and technical support

Published hours

Not published in this record

Product, plan and location

medicare
Arkansas · Illinois · Kentucky · Missouri · Ohio

Published service area

Arkansas, Illinois, Kentucky, Missouri and Ohio plans; plan service areas vary

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-22 · essence providercontact ↗

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

Help the next office

How did your call go?

Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.

Share a call experience

Suggest a contact correction

For healthcare offices

Found the contact. Still need to make the call?

Explore how DialClerk organizes the brief, hold time and staff handoff for your next administrative call.

For the people making the calls

Put payer follow-up
on your office’s worklist.

Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.

A request does not create an account or start a call. Use business contact information only. No patient information.

Essence Healthcare

Member customer service

Member appeals

Member grievances

Provider claims, eligibility and referral inquiries

Provider pay disputes — written submission

Missouri and Illinois credentialing status

Provider registration, login and technical support

How did your call go?

Share a call experience

Suggest a correction

Found the contact. Still need to make the call?

Put payer follow-up
on your office’s worklist.

See how it could work for your practice

Essence Healthcare

How did your call go?

Share a call experience

Suggest a correction

Found the contact. Still need to make the call?

Put payer follow-upon your office’s worklist.

See how it could work for your practice

Put payer follow-up
on your office’s worklist.