DialClerk Directory

Essence Healthcare

Provider services

Find the team that supports your practice. Match the plan and state before using a general provider line.

provider services

Provider claims, eligibility and referral inquiries

Official page read
Phone866-597-9560Published email

customerservice@essencehealthcare.com

Provider claims, eligibility and referral inquiries

Published hours

Not published in this record

Product, plan and location

medicare
Arkansas · Illinois · Kentucky · Missouri · Ohio

Published service area

Arkansas, Illinois, Kentucky, Missouri and Ohio plans; plan service areas vary

Mailing address
Essence Healthcare, PO Box 5907, Troy, MI 48007

Provider customer service, claims, appeals and grievances for the five named state plans.

View source ↗ · Source checked 2026-10-22 · essence providercontact ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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How did your call go?

Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.

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Call preparation · editorial guide

Make the call count.

Find the team that supports your practice. Match the plan and state before using a general provider line.

Have ready in your secure workspace

  • Practice NPI and tax ID, kept in your secure workspace
  • Exact product name and member ID card
  • A one-sentence request and your office callback number

Questions to resolve

  • Does this team handle this plan and state?
  • Which department owns the next step?
  • What reference number should the office keep?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

For healthcare offices

Found the contact. Still need to make the call?

Explore how DialClerk organizes the brief, hold time and staff handoff for your next administrative call.

For the people making the calls

Put payer follow-up
on your office’s worklist.

Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.

A request does not create an account or start a call. Use business contact information only. No patient information.

See how it could work for your practice