Essence Healthcare

Denials, appeals and grievances

Find appeal teams, faxes and mailing addresses. Use the denial notice to confirm the appeal level, filing deadline and recipient.

appeals grievances

Member appeals

Official page read
Phone866-597-9560Fax

877-770-6440

Published hours

8 a.m.–8 p.m., daily; weekends April–September and holidays may use messaging service

Product, plan and location

medicare
Arkansas · Illinois · Kentucky · Missouri · Ohio

Published service area

Arkansas, Illinois, Kentucky, Missouri and Ohio plans; plan service areas vary

Mailing address
Essence Healthcare, PO Box 5907, Troy, MI 48007

Written member appeals.

Customer-service phone accepts oral requests.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

appeals grievances

Member grievances

Official page read
Phone866-597-9560Fax

855-964-0566

Published hours

8 a.m.–8 p.m., daily; weekends April–September and holidays may use messaging service

Product, plan and location

medicare
Arkansas · Illinois · Kentucky · Missouri · Ohio

Published service area

Arkansas, Illinois, Kentucky, Missouri and Ohio plans; plan service areas vary

Mailing address
Essence Healthcare, PO Box 5907, Troy, MI 48007

Written member grievances.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

appeals grievances

Provider pay disputes — written submission

Official page read
Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

medicare
Arkansas · Illinois · Kentucky · Missouri · Ohio

Published service area

Arkansas, Illinois, Kentucky, Missouri and Ohio plans; plan service areas vary

Mailing address
Essence Correspondence or Claim, PO Box 5907, Troy, MI 48007

Provider disputes about claim payment amounts.

Provider pay disputes are submitted by mail or the provider portal; fax submissions are not accepted.

Help the next office

How did your call go?

Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.

Share a call experience

Share a call experience

Suggest a contact correction

Suggest a correction

Call preparation · editorial guide

Make the call count.

Find appeal teams, faxes and mailing addresses. Use the denial notice to confirm the appeal level, filing deadline and recipient.

Have ready in your secure workspace

  • Denial notice, remittance and reason codes
  • Previous appeal confirmation and decision
  • Supporting evidence and any required authorization to represent the member

Questions to resolve

  • Is this a claim correction, provider dispute or member appeal?
  • What deadline and submission channel apply to this case?
  • How can the office confirm receipt and track the decision?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

For healthcare offices

Found the contact. Still need to make the call?

Explore how DialClerk organizes the brief, hold time and staff handoff for your next administrative call.

For the people making the calls

Put payer follow-up
on your office’s worklist.

Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.

A request does not create an account or start a call. Use business contact information only. No patient information.

See how it could work for your practice