DialClerk Directory

Excellus BlueCross BlueShield

Dental insurance

Dental offices need the right plan administrator for benefits, claims, predeterminations and appeals. Confirm PPO, DHMO, Medicaid or discount-plan routing.

dental

Dental customer care

Official page read
Phone800-724-1675Published hours

Monday–Thursday 8 a.m.–5 p.m.; Friday 9 a.m.–5 p.m. Eastern. Closed weekdays noon–1 p.m.

Product, plan and location

dental
New York

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-22

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Dental offices need the right plan administrator for benefits, claims, predeterminations and appeals. Confirm PPO, DHMO, Medicaid or discount-plan routing.

Have ready in your secure workspace

  • Dental plan and subscriber information
  • CDT codes, tooth numbers, surfaces and planned service dates
  • Predetermination, claim and attachment references

Questions to resolve

  • Which plan network and benefit limitations apply?
  • Are radiographs, narratives or periodontal charts required?
  • Is this a predetermination or a required authorization?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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