Hawaii Medical Service Association (HMSA)

Denials, appeals and grievances

Find appeal teams, faxes and mailing addresses. Use the denial notice to confirm the appeal level, filing deadline and recipient.

appeals grievances

Appeals Unit — private business (commercial)

Official page read

Phone808-948-5090Fax

808-952-7546

Published email

appeals@hmsa.com

Published hours

Not published in this record

Product, plan and location

commercial
Hawaii

Mailing address

HMSA Member Advocacy and Appeals P.O. Box 1958 Honolulu, HI 96805-1958

Appeals

HMSA Directory – Provider Resources. Neighbor Islands 1-800-462-2085.

View source ↗ · Source checked 2026-10-25

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

appeals grievances

Appeals — QUEST Integration

Official page read

Phone808-952-7843Fax

808-948-8224

Published email

ga_help@hmsa.com

Published hours

Not published in this record

Product, plan and location

medicaid
Hawaii

Mailing address

Not researched for this route

HMSA Directory – Provider Resources. Neighbor Islands phone 1-800-440-0640; NI fax 1-800-960-4672.

View source ↗ · Source checked 2026-10-25

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Find appeal teams, faxes and mailing addresses. Use the denial notice to confirm the appeal level, filing deadline and recipient.

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Denial notice, remittance and reason codes
Previous appeal confirmation and decision
Supporting evidence and any required authorization to represent the member

Questions to resolve

Is this a claim correction, provider dispute or member appeal?
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