Hawaii Medical Service Association (HMSA)

Provider services

Find the team that supports your practice. Match the plan and state before using a general provider line.

provider services

Provider Services (automated answering system)

Official page read
Phone808-948-6330Fax

808-948-6887

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Hawaii

Mailing address

Not researched for this route

HMSA Directory – Provider Resources. Neighbor Islands 1-800-790-4672; NI fax 1-800-540-1668.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Federal Employee Program (FEP) of BCBS of Hawaii

Official page read
Phone808-948-6281Fax

808-948-8222

Published hours

Not published in this record

Product, plan and location

fehb
Hawaii

Mailing address

Not researched for this route

HMSA Directory – Provider Resources. NI/Mainland 1-800-966-6198. FEP paper claims: HI FEP Claims, P.O. Box 69436, Harrisburg, PA 17106-9436.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Provider Services for HMSA QUEST Integration members

Official page read
Phone808-948-6486Published hours

Seven days a week, 24 hours a day

Product, plan and location

medicaid
Hawaii

Mailing address
HMSA – QUEST Integration Operations P.O. Box 3520 Honolulu, HI 96811-3520

QUEST Integration operations

HMSA Directory – Provider Resources. 24/7; Neighbor Islands 1-800-440-0640. Same Oahu number as the QUEST member line.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find the team that supports your practice. Match the plan and state before using a general provider line.

Have ready in your secure workspace

  • Practice NPI and tax ID, kept in your secure workspace
  • Exact product name and member ID card
  • A one-sentence request and your office callback number

Questions to resolve

  • Does this team handle this plan and state?
  • Which department owns the next step?
  • What reference number should the office keep?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

For healthcare offices

Found the contact. Still need to make the call?

Explore how DialClerk organizes the brief, hold time and staff handoff for your next administrative call.

For the people making the calls

Put payer follow-up
on your office’s worklist.

Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.

A request does not create an account or start a call. Use business contact information only. No patient information.

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