Find claim-status contacts and document destinations. A billing address, appeal address and original-claim address are not interchangeable.
claims
Paper claims and written review/reconsideration requests
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Phone
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Published hours
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Product, plan and location
medicaid · medicare advantage · exchange · chip New York
Mailing addressHealthfirst Claims Department
P.O. Box 958438
Lake Mary, FL 32795-8438
All paper claims; also the Healthfirst Correspondence Unit address for written review and reconsideration requests.
Healthfirst electronic claims use Payer ID 80141 through Availity or Optum clearinghouses. The same P.O. box is listed for paper claims and for written claim review/reconsideration requests to the Healthfirst Correspondence Unit (portal submission preferred). Claim questions: Provider Services 1-888-801-1660.
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Find claim-status contacts and document destinations. A billing address, appeal address and original-claim address are not interchangeable.
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Claim number, service dates and billed amount
Submission acknowledgement and remittance
Provider billing identifiers
Questions to resolve
Was the claim received and accepted for processing?
What specifically prevents payment or final processing?
Is a corrected claim, reconsideration or appeal the right route?
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