DialClerk Directory

Jazz Pharmaceuticals

Pharmacy and drug authorizations

Separate pharmacy-benefit requests from drugs billed under the medical benefit. The PBM and the insurer may use different contacts.

pharmacy help desk

XYWAV and XYREM REMS — certified pharmacy (separate REMS line)

Official page read
Phone866-997-3688

REMS / certified pharmacy

Fax

866-470-1744

REMS / certified pharmacy forms and prescriptions

Published hours

Monday-Friday, 7 AM-8 PM CT (per JazzCares XYWAV page)

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

REMS program line for XYWAV and XYREM (oxybates): prescriber/patient enrollment and the certified pharmacy that dispenses them. Also the JazzCares PAP route for XYWAV per the JazzCares XYWAV page. Not a general medical-information line.

View source ↗ · Source checked 2026-10-24 · JazzCares XYWAV page: certified pharmacy phone, fax and hours ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Separate pharmacy-benefit requests from drugs billed under the medical benefit. The PBM and the insurer may use different contacts.

Have ready in your secure workspace

  • PBM name and the pharmacy identifiers on the card
  • Drug, formulation and prescription information
  • Prescriber details and previous review reference

Questions to resolve

  • Is this processed under the medical or pharmacy benefit?
  • What is the correct review and submission channel?
  • Is there a separate specialty pharmacy or appeal team?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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