Medicine manufacturers and support programs

Johnson & Johnson Patient and Provider Support

Phone, published email, fax, addresses and the next step for your office.

14 contact routesNo directory research calls placed

patient assistance

J&J withMe medicine support — Edurant, Intelence, Prezcobix, Prezista, Sirturo, Symtuza

Official page read
Phone866-836-0114Published hours

Monday–Friday, 8 a.m.–8 p.m. Eastern

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Use the published number for the prescribed medicine. Savings, cost assistance and ongoing support have separate requirements. Contact the program for current requirements. A listed medicine does not establish eligibility, funding, coverage or enrollment.

View source ↗ · Source checked 2026-10-22

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

J&J withMe medicine support — Invega Hafyera, Invega Sustenna, Invega Trinza, Remicade, Simponi, Simponi Aria, Yondelis

Official page read
Phone877-227-3728Published hours

Monday–Friday, 8 a.m.–8 p.m. Eastern

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Use the published number for the prescribed medicine. Savings, cost assistance and ongoing support have separate requirements. Contact the program for current requirements. A listed medicine does not establish eligibility, funding, coverage or enrollment.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

J&J withMe medicine support — Invokamet, Invokamet XR, Invokana

Official page read
Phone877-468-6526Published hours

Monday–Friday, 8 a.m.–8 p.m. Eastern

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Use the published number for the prescribed medicine. Savings, cost assistance and ongoing support have separate requirements. Contact the program for current requirements. A listed medicine does not establish eligibility, funding, coverage or enrollment.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

J&J withMe medicine support — Opsumit, Opsynvi, Tracleer, Uptravi, Veletri

Official page read
Phone866-228-3546Published hours

Monday–Friday, 8 a.m.–8 p.m. Eastern

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Use the published number for the prescribed medicine. Savings, cost assistance and ongoing support have separate requirements. Contact the program for current requirements. A listed medicine does not establish eligibility, funding, coverage or enrollment.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

J&J withMe medicine support — Stelara

Official page read
Phone844-494-8463Published hours

Monday–Friday, 8 a.m.–8 p.m. Eastern

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Current STELARA withMe support and savings-resource navigation. Commercial Savings Program rebates have a separate fax/postal route. Do not infer free-medicine PAP availability: STELARA is absent from the current August 2026 J&J Patient Assistance Program guide reviewed here. Contact the program for current requirements; a listing does not establish eligibility, funding, coverage or enrollment.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

J&J withMe medicine support — Xarelto

Official page read
Phone888-927-3586Published hours

Monday–Friday, 8 a.m.–8 p.m. Eastern

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Current XARELTO withMe support. The brand support number is published with matching text and tel link on the current medicine contact page. Separate J&J Patient Assistance Program eligibility questions use the PAP route. Contact the program for current requirements; a listing does not establish eligibility, funding, coverage or enrollment.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

J&J withMe medicine support — Zytiga

Official page read
Phone855-998-4421Published hours

Monday–Friday, 8 a.m.–8 p.m. Eastern

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Use the published number for the prescribed medicine. Savings, cost assistance and ongoing support have separate requirements. Contact the program for current requirements. A listed medicine does not establish eligibility, funding, coverage or enrollment.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Provider access, benefits investigation and prior authorization support

Official page read
Phone877-227-3728Published hours

Monday–Friday, 8 a.m.–8 p.m. Eastern

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

The corporate page describes the transition from Janssen CarePath to J&J withMe. Its footer update is September 26, 2024. The current patient contact page publishes medicine-specific numbers; use those when the product is known.

View source ↗ · Source checked 2026-10-22 · Source published 2024-09-26 · Current medicine-specific support directory ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

JOM customer service — orders, inquiries, disputes and transit damage

Official page read
Phone800-631-5273Published email

ra-psgus_jom_cus_ser@its.jnj.com

JOM orders, inquiries, disputes and products damaged in transit.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

This is a manufacturer/distribution administrative channel, not a patient assistance application destination. The source footer says last updated September 26, 2024; confirm current routing.

View source ↗ · Source checked 2026-10-22 · Source published 2024-09-26

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Medical Information Center — product questions and complaints

Official page read
Phone800-526-7736Published email

medinfocenter@its.jnj.com

Published manufacturer medical-information and product-complaint mailbox; not a PAP application channel.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

The source lists adverse events, product complaints, medical and rebate questions. This is a manufacturer/distribution administrative channel, not a patient assistance application destination. The source footer says last updated September 26, 2024; confirm current routing.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

JOM accounts receivable — manufacturer invoice questions

Official page read
Phone800-768-1059Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

This is a manufacturer/distribution administrative channel, not a patient assistance application destination. The source footer says last updated September 26, 2024; confirm current routing. This route concerns JOM invoices, not a patient insurance claim.

View source ↗ · Source checked 2026-10-22 · Source published 2024-09-26

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Inmar — expired or recalled product returns for JOM customers

Official page read
Phone800-967-5952Published email

rarequest@inmar.com

Published third-party Inmar route for expired or recalled product returns.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

This is a manufacturer/distribution administrative channel, not a patient assistance application destination. The source footer says last updated September 26, 2024; confirm current routing. The source directs this return function to Inmar.

View source ↗ · Source checked 2026-10-22 · Source published 2024-09-26

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

STELARA withMe Savings Program — rebate submissions

Official page read
Phone

No phone listed for this route

Fax

844-250-7193

Savings Program rebate form with explanation of benefits and proof of payment, as described by the current STELARA cost-support page.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address
STELARA withMe Savings Program, 2250 Perimeter Park Drive, Suite 300, Morrisville, NC 27560

STELARA Savings Program rebate submissions.

The current cost-support FAQ explicitly publishes these fax and mail destinations. This is a commercial Savings Program rebate route, not prescription intake, benefits-investigation enrollment or free-medicine patient assistance. The linked English rebate PDF returned 404; the destinations are verified directly from the current FAQ. No email or staffed fax hours are published.

View source ↗ · Source checked 2026-10-22

Report an update

patient assistance

J&J Patient Assistance Program — XARELTO enrollment questions

Official page read
Phone833-742-0791

J&J Patient Assistance Program questions and getting started; current August 2026 guide includes XARELTO.

Published hours

Monday–Friday, 8 a.m.–8 p.m. Eastern.

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

The current XARELTO cost-support page links PatientAssistanceInfo.com, which redirected to the August 2026 J&J program guide. XARELTO is on that guide’s medicine list. Current income, insurance, residence and other requirements apply; the program determines eligibility. No fax or postal destination is imported from older forms. STELARA is not on this current guide’s medicine list.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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