Johnson & Johnson Patient and Provider Support

Patient billing and financial help

Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.

patient assistance

J&J withMe medicine support — Edurant, Intelence, Prezcobix, Prezista, Sirturo, Symtuza

Official page read
Phone866-836-0114Published hours

Monday–Friday, 8 a.m.–8 p.m. Eastern

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Use the published number for the prescribed medicine. Savings, cost assistance and ongoing support have separate requirements. Contact the program for current requirements. A listed medicine does not establish eligibility, funding, coverage or enrollment.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

J&J withMe medicine support — Invega Hafyera, Invega Sustenna, Invega Trinza, Remicade, Simponi, Simponi Aria, Yondelis

Official page read
Phone877-227-3728Published hours

Monday–Friday, 8 a.m.–8 p.m. Eastern

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Use the published number for the prescribed medicine. Savings, cost assistance and ongoing support have separate requirements. Contact the program for current requirements. A listed medicine does not establish eligibility, funding, coverage or enrollment.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

J&J withMe medicine support — Invokamet, Invokamet XR, Invokana

Official page read
Phone877-468-6526Published hours

Monday–Friday, 8 a.m.–8 p.m. Eastern

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Use the published number for the prescribed medicine. Savings, cost assistance and ongoing support have separate requirements. Contact the program for current requirements. A listed medicine does not establish eligibility, funding, coverage or enrollment.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

J&J withMe medicine support — Opsumit, Opsynvi, Tracleer, Uptravi, Veletri

Official page read
Phone866-228-3546Published hours

Monday–Friday, 8 a.m.–8 p.m. Eastern

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Use the published number for the prescribed medicine. Savings, cost assistance and ongoing support have separate requirements. Contact the program for current requirements. A listed medicine does not establish eligibility, funding, coverage or enrollment.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

J&J withMe medicine support — Stelara

Official page read
Phone844-494-8463Published hours

Monday–Friday, 8 a.m.–8 p.m. Eastern

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Current STELARA withMe support and savings-resource navigation. Commercial Savings Program rebates have a separate fax/postal route. Do not infer free-medicine PAP availability: STELARA is absent from the current August 2026 J&J Patient Assistance Program guide reviewed here. Contact the program for current requirements; a listing does not establish eligibility, funding, coverage or enrollment.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

J&J withMe medicine support — Xarelto

Official page read
Phone888-927-3586Published hours

Monday–Friday, 8 a.m.–8 p.m. Eastern

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Current XARELTO withMe support. The brand support number is published with matching text and tel link on the current medicine contact page. Separate J&J Patient Assistance Program eligibility questions use the PAP route. Contact the program for current requirements; a listing does not establish eligibility, funding, coverage or enrollment.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

J&J withMe medicine support — Zytiga

Official page read
Phone855-998-4421Published hours

Monday–Friday, 8 a.m.–8 p.m. Eastern

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Use the published number for the prescribed medicine. Savings, cost assistance and ongoing support have separate requirements. Contact the program for current requirements. A listed medicine does not establish eligibility, funding, coverage or enrollment.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

STELARA withMe Savings Program — rebate submissions

Official page read
Phone

No phone listed for this route

Fax

844-250-7193

Savings Program rebate form with explanation of benefits and proof of payment, as described by the current STELARA cost-support page.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address
STELARA withMe Savings Program, 2250 Perimeter Park Drive, Suite 300, Morrisville, NC 27560

STELARA Savings Program rebate submissions.

The current cost-support FAQ explicitly publishes these fax and mail destinations. This is a commercial Savings Program rebate route, not prescription intake, benefits-investigation enrollment or free-medicine patient assistance. The linked English rebate PDF returned 404; the destinations are verified directly from the current FAQ. No email or staffed fax hours are published.

View source ↗ · Source checked 2026-10-22

Report an update

patient assistance

J&J Patient Assistance Program — XARELTO enrollment questions

Official page read
Phone833-742-0791

J&J Patient Assistance Program questions and getting started; current August 2026 guide includes XARELTO.

Published hours

Monday–Friday, 8 a.m.–8 p.m. Eastern.

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

The current XARELTO cost-support page links PatientAssistanceInfo.com, which redirected to the August 2026 J&J program guide. XARELTO is on that guide’s medicine list. Current income, insurance, residence and other requirements apply; the program determines eligibility. No fax or postal destination is imported from older forms. STELARA is not on this current guide’s medicine list.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.

Have ready in your secure workspace

  • Lab or provider bill and relevant insurance explanation, kept privately
  • Existing billing or assistance reference
  • Authorized representative information if required

Questions to resolve

  • Is this a bill, insurance explanation or assistance application?
  • Which department reviews the balance or assistance request?
  • What written confirmation will document the next step?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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