Confirm the exact product or service National contact — confirm product and location
Mailing address
Not researched for this route
The corporate page describes the transition from Janssen CarePath to J&J withMe. Its footer update is September 26, 2024. The current patient contact page publishes medicine-specific numbers; use those when the product is known.
JOM orders, inquiries, disputes and products damaged in transit.
Published hours
Not published in this record
Product, plan and location
Confirm the exact product or service National contact — confirm product and location
Mailing address
Not researched for this route
This is a manufacturer/distribution administrative channel, not a patient assistance application destination. The source footer says last updated September 26, 2024; confirm current routing.
Published manufacturer medical-information and product-complaint mailbox; not a PAP application channel.
Published hours
Not published in this record
Product, plan and location
Confirm the exact product or service National contact — confirm product and location
Mailing address
Not researched for this route
The source lists adverse events, product complaints, medical and rebate questions. This is a manufacturer/distribution administrative channel, not a patient assistance application destination. The source footer says last updated September 26, 2024; confirm current routing.
Confirm the exact product or service National contact — confirm product and location
Mailing address
Not researched for this route
This is a manufacturer/distribution administrative channel, not a patient assistance application destination. The source footer says last updated September 26, 2024; confirm current routing. This route concerns JOM invoices, not a patient insurance claim.
Published third-party Inmar route for expired or recalled product returns.
Published hours
Not published in this record
Product, plan and location
Confirm the exact product or service National contact — confirm product and location
Mailing address
Not researched for this route
This is a manufacturer/distribution administrative channel, not a patient assistance application destination. The source footer says last updated September 26, 2024; confirm current routing. The source directs this return function to Inmar.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
Help the next office
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Call preparation · editorial guide
Make the call count.
Find the team that supports your practice. Match the plan and state before using a general provider line.
Have ready in your secure workspace
Practice NPI and tax ID, kept in your secure workspace
Exact product name and member ID card
A one-sentence request and your office callback number
Questions to resolve
Does this team handle this plan and state?
Which department owns the next step?
What reference number should the office keep?
This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.
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For the people making the calls
Put payer follow-up on your office’s worklist.
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A request does not create an account or start a call. Use business contact information only. No patient information.
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