DialClerk Directory

L.A. Care Health Plan

Care management and transportation

Locate care coordination and transportation contacts while preserving each plan’s eligibility and service-area requirements.

case management

Care Management referrals (high-risk and complex care)

Official page read
Phone844-200-0104Fax

213-438-5077

Published email

cmreferral@lacare.org

CM Referral Form (encrypted email; PHI must be sent securely).

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
California

Mailing address

Not researched for this route

Refer L.A. Care members for complex care management by phone or encrypted email. The Direct Network guide lists secure fax 1.213.438.5077 for CM referral forms.

View source ↗ · Source checked 2026-10-24 · Direct Network guide: CM secure fax 1.213.438.5077, phone 1.844.200.0104, cmreferral@lacare.org ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

case management

Enhanced Care Management (ECM) referrals

Official page read
Phone

No phone listed for this route

Fax

213-438-5694

Published email

ECMMembership@lacare.org

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
California

Mailing address

Not researched for this route

ECM referral forms (adult or child/youth) by fax or secure email.

View source ↗ · Source checked 2026-10-24

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case management

Transitional Care Services (TCS) post-discharge referrals

Official page read
Phone888-524-4832Published email

TCS_Program@lacare.org

Published hours

Monday–Friday, 8:00 a.m.–5:00 p.m.

Product, plan and location

Confirm the exact product or service
California

Mailing address

Not researched for this route

Refer members for transitional care support within 30 days of discharge.

View source ↗ · Source checked 2026-10-24 · Hospital resource guide lists TCS phone and hours ↗ · Direct Network guide lists TCS_Program@lacare.org ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

case management

Managed Long-Term Services and Supports (MLTSS)

Official page read
Phone855-427-1223Published email

MLTSS@lacare.org

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
California

Mailing address

Not researched for this route

MLTSS/long-term care and community supports questions. Fax numbers vary by MLTSS program across L.A. Care guides, so none is listed.

View source ↗ · Source checked 2026-10-24 · Hospital resource guide lists MLTSS phone 855.427.1223 and mltss@lacare.org ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Locate care coordination and transportation contacts while preserving each plan’s eligibility and service-area requirements.

Have ready in your secure workspace

  • Plan, service area and requested date
  • Existing coordination or trip reference
  • Authorized caller details

Questions to resolve

  • Does this vendor administer the member’s plan?
  • What information is required for this request?
  • What confirmation and follow-up contact will be provided?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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