Lundbeck

Provider services

Find the team that supports your practice. Match the plan and state before using a general provider line.

provider services

Medical information — healthcare professional inquiries

Official page read
Phone866-402-8520Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Lundbeck U.S. product page lists this number for 'Medical Information Inquiries for Healthcare Professionals' for Onfi, Sabril, Xenazine and Northera. Product-specific 'all other inquiries' lines are separate. VYEPTI uses 833-4-VYEPTI for all inquiries.

View source ↗ · Source checked 2026-10-24

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Lundbeck U.S. — general contact (Deerfield, IL)

Official page read
Phone866-337-6996Published email

USA@lundbeck.com

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Physical address
Lundbeck 6 Parkway North Deerfield, IL 60015

U.S. office

General U.S. contact and press inquiries. Product questions: info@lundbeck.com; side-effect reporting questions: safety@lundbeck.com (per the adverse-event page).

View source ↗ · Source checked 2026-10-24

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Onfi — all other (non-medical-information) inquiries

Official page read
Phone855-345-6634Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Lundbeck U.S. products page lists this as 'All Other Inquiries' for Onfi only (e.g. access or product-program questions). HCP medical-information questions use 866-402-8520.

View source ↗ · Source checked 2026-10-24

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Sabril — all other (non-medical-information) inquiries

Official page read
Phone888-457-4273Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Lundbeck U.S. products page lists this as 'All Other Inquiries' for Sabril only (e.g. access or product-program questions). HCP medical-information questions use 866-402-8520.

View source ↗ · Source checked 2026-10-24

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Xenazine — all other (non-medical-information) inquiries

Official page read
Phone888-882-6013Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Lundbeck U.S. products page lists this as 'All Other Inquiries' for Xenazine only (e.g. access or product-program questions). HCP medical-information questions use 866-402-8520.

View source ↗ · Source checked 2026-10-24

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Northera — all other (non-medical-information) inquiries

Official page read
Phone844-601-0101Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Lundbeck U.S. products page lists this as 'All Other Inquiries' for Northera only (e.g. access or product-program questions). HCP medical-information questions use 866-402-8520.

View source ↗ · Source checked 2026-10-24

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

VYEPTI CONNECT — Patient Navigator and enrollment

Official page read
Phone833-489-3784

Patient Navigator; program questions

Fax

866-868-7071

Completed VYEPTI CONNECT enrollment form

Published hours

Monday–Friday, 8 AM–8 PM (ET)

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

833-4-VYEPTI. VYEPTI (eptinezumab) only. Fax the completed VYEPTI CONNECT enrollment form; the copay assistance program is a separate enrollment.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find the team that supports your practice. Match the plan and state before using a general provider line.

Have ready in your secure workspace

  • Practice NPI and tax ID, kept in your secure workspace
  • Exact product name and member ID card
  • A one-sentence request and your office callback number

Questions to resolve

  • Does this team handle this plan and state?
  • Which department owns the next step?
  • What reference number should the office keep?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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