DialClerk Directory

Magellan Healthcare (behavioral)

Provider portals and EDI

Find technical support for portal access and electronic transactions. Clearinghouse acceptance is separate from payer claim acceptance.

portal

Provider website support

Official page read
Phone800-788-4005Published hours

Mon–Fri 8am–5:30pm Central

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

For provider website usernames, password resets, access questions and technical issues. The current California notice says Magellan stopped managing California health-plan behavioral-health/substance-use services as of April 1, 2026; the linked California quick reference guide is expressly for historical services. EAP benefits continue, but this support number is not represented as a current California health-plan authorization or member-benefit line.

View source ↗ · Source checked 2026-10-22 · Current California transition notice; health-plan services ended April 1, 2026 ↗ · Current state, plan and EAP resources index ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

Help the next office

How did your call go?

Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.

Share a call experience

Share a call experience

Suggest a contact correction

Suggest a correction

Call preparation · editorial guide

Make the call count.

Find technical support for portal access and electronic transactions. Clearinghouse acceptance is separate from payer claim acceptance.

Have ready in your secure workspace

  • Portal name or transaction type
  • Error code and timestamp without patient data
  • Account administrator and transaction trace reference

Questions to resolve

  • Is this a portal permission, clearinghouse or payer issue?
  • What trace identifier is needed through the secure support channel?
  • How will the office confirm the issue is resolved?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

For healthcare offices

Found the contact. Still need to make the call?

Explore how DialClerk organizes the brief, hold time and staff handoff for your next administrative call.

For the people making the calls

Put payer follow-up
on your office’s worklist.

Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.

A request does not create an account or start a call. Use business contact information only. No patient information.

See how it could work for your practice