Mass General Brigham Health Plan

Behavioral health

Find behavioral health administrators and plan support. Behavioral benefits may be delegated to a different organization.

behavioral health

Behavioral health — Optum (Mass General Brigham employee plans)

Official page read
Phone844-451-3520Published hours

Not published in this record

Product, plan and location

commercial
Massachusetts

Mailing address

Not researched for this route

Optum Behavioral Health manages behavioral health authorizations and claims for Mass General Brigham employee plans. Claims: payer ID 87726, P.O. Box 30757, Salt Lake City, UT 84130-0757 (per claims page).

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

behavioral health

Behavioral health — Optum (all other commercial plans)

Official page read
Phone844-451-3518Published hours

Not published in this record

Product, plan and location

commercial · exchange
Massachusetts

Mailing address

Not researched for this route

Optum Behavioral Health provider service for all other Mass General Brigham Health Plan commercial plans; Provider Express portal for authorizations.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

behavioral health

Behavioral health — Optum (Mass General Brigham ACO / MassHealth)

Official page read
Phone844-451-3519Published hours

Not published in this record

Product, plan and location

medicaid
Massachusetts

Mailing address
Optum P.O. Box 30760 Salt Lake City, UT 84130-0760

MassHealth ACO behavioral health paper claims.

Optum provider service for Mass General Brigham ACO (MassHealth) behavioral health claims. Paper claims P.O. Box 30760, Salt Lake City, UT 84130-0760; payer ID 87726.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

behavioral health

Behavioral health — Optum (Medicare Advantage, SCO, One Care, Medicare Balance)

Official page read
Phone866-262-8067Published hours

Not published in this record

Product, plan and location

medicare advantage · dsnp
Massachusetts

Mailing address

Not researched for this route

Optum provider service for behavioral health claims on Medicare Advantage, Medicare Balance, SCO and One Care plans. Payer ID 87726; paper claims P.O. Box 30757, Salt Lake City, UT 84130-0757.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Make the call count.

Find behavioral health administrators and plan support. Behavioral benefits may be delegated to a different organization.

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  • Plan and delegated administrator
  • Provider, service and authorization reference
  • Consent appropriate to the requested information

Questions to resolve

  • Does this line cover this behavioral health product?
  • Which department handles this authorization or claim?
  • What reference should the practice retain?

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