Mass General Brigham Health Plan

Claims and claim status

Find claim-status contacts and document destinations. A billing address, appeal address and original-claim address are not interchangeable.

claims

Paper medical claims — Mass General Brigham Health Plan

Official page read
Phone855-444-4647Published hours

Not published in this record

Product, plan and location

commercial · exchange · medicaid · medicare advantage · dsnp
Massachusetts · New Hampshire · Rhode Island

Mailing address
Mass General Brigham Health Plan PO Box #323 Glen Burnie, MD 21060

Paper medical claims (payer ID 04293).

Contracted providers and non-contracted providers in Massachusetts (and NH/RI for some plans) bill the plan directly; payer ID 04293. Non-contracted providers outside the service area bill UnitedHealthcare Shared Services (payer ID 39026). Applies to commercial, ACO (MassHealth), Medicare Advantage, SCO and One Care per the page.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Out-of-area non-contracted claims — UnitedHealthcare Shared Services

Official page read
Phone866-683-6441Published hours

Not published in this record

Product, plan and location

commercial
National contact — confirm product and location

Mailing address
UnitedHealthcare Shared Services P.O. Box 30783 Salt Lake City, UT 84130-0783

Out-of-area paper claims.

For non-contracted providers outside Massachusetts (and outside MA/NH/RI or MA/NH depending on plan). Payer ID 39026; group IDs 78800271 or 78800215 depending on the plan (see page). Website uhss.umr.com.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find claim-status contacts and document destinations. A billing address, appeal address and original-claim address are not interchangeable.

Have ready in your secure workspace

  • Claim number, service dates and billed amount
  • Submission acknowledgement and remittance
  • Provider billing identifiers

Questions to resolve

  • Was the claim received and accepted for processing?
  • What specifically prevents payment or final processing?
  • Is a corrected claim, reconsideration or appeal the right route?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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