Minnesota Health Care Programs (MHCP / DHS)

Prior authorization

Locate authorization teams and submission faxes. Medical, pharmacy and delegated reviews can follow different routes.

prior authorization

MHCP fee-for-service medical authorization — Acentra Health

Official page read
Phone866-433-3658Fax

866-889-6512

Published email

MNproviderissues@acentra.com

Published hours

Not published in this record

Product, plan and location

medicaid
Minnesota

Mailing address

Not researched for this route

Most medical services, equipment and supplies authorizations and supporting documentation for MHCP fee-for-service. Mailing address withheld: the Acentra site (McLean, VA) and the 06/2026 MHCP Medical Authorization Form (Henrico, VA) list different addresses. Acentra Health is the MHCP fee-for-service medical review (authorization) agent; this is its MHCP-specific site. Managed care (PMAP/MinnesotaCare health plan) members follow their health plan's authorization process.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Locate authorization teams and submission faxes. Medical, pharmacy and delegated reviews can follow different routes.

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  • Ordering and rendering provider details
  • Service codes, requested dates and units
  • Existing authorization or submission reference

Questions to resolve

  • Is this the correct reviewer for this service and product?
  • Which documents are missing, and where should they be sent?
  • What is the case number and next status-check date?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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