Minnesota Health Care Programs (MHCP / DHS)

Provider services

Find the team that supports your practice. Match the plan and state before using a general provider line.

provider services

MHCP Provider Resource Center (Provider Call Center)

Official page read
Phone651-431-2700

MHCP provider enrollment, claims, policy and MN–ITS support

TTY phone800-627-3529

MHCP PRC TTY; source also lists 711 relay

Published email

dhs.healthcare-providers@state.mn.us

General provider inquiries only; no private data or case-specific information

Published hours

Monday–Friday 8 a.m.–4:15 p.m.; closed noon–12:45 p.m. for lunch

Product, plan and location

medicaid
Minnesota

Mailing address

Not researched for this route

Menu guidance in the source record

Press 1 for eligibility; 2 for MN–ITS help; 3 for enrollment; 4 for contact information. For billing, MN–ITS transactions, coverage policy and payment: press 0, then 1 for NPI, 2 for UMPI, or 3 if not enrolled.

Menus can change. No live call verification is claimed.

The same Provider Resource Center serves the local and toll-free numbers. Email is only for general inquiries with no private data; case-specific information must be handled by phone. For members in prepaid health plans, contact the appropriate managed care organization. No dedicated PRC fax or mailing address is published on this page. Its displayed hours do not specify a time zone; the lunch closure applies to both numbers.

View source ↗ · Source checked 2026-10-22 · Source updated 2026-07-31

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

MHCP Provider Resource Center (toll free)

Official page read
Phone800-366-5411

MHCP provider enrollment, claims, policy and MN–ITS support

TTY phone800-627-3529

MHCP PRC TTY; source also lists 711 relay

Published email

dhs.healthcare-providers@state.mn.us

General provider inquiries only; no private data or case-specific information

Published hours

Monday–Friday 8 a.m.–4:15 p.m.; closed noon–12:45 p.m. for lunch

Product, plan and location

medicaid
Minnesota

Mailing address

Not researched for this route

Menu guidance in the source record

Press 1 for eligibility; 2 for MN–ITS help; 3 for enrollment; 4 for contact information. For billing, MN–ITS transactions, coverage policy and payment: press 0, then 1 for NPI, 2 for UMPI, or 3 if not enrolled.

Menus can change. No live call verification is claimed.

The same Provider Resource Center serves the local and toll-free numbers. Email is only for general inquiries with no private data; case-specific information must be handled by phone. For members in prepaid health plans, contact the appropriate managed care organization. No dedicated PRC fax or mailing address is published on this page. Its displayed hours do not specify a time zone; the lunch closure applies to both numbers.

View source ↗ · Source checked 2026-10-22 · Source updated 2026-07-31

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

Help the next office

How did your call go?

Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.

Share a call experience

Share a call experience

Suggest a contact correction

Suggest a correction

Call preparation · editorial guide

Make the call count.

Find the team that supports your practice. Match the plan and state before using a general provider line.

Have ready in your secure workspace

  • Practice NPI and tax ID, kept in your secure workspace
  • Exact product name and member ID card
  • A one-sentence request and your office callback number

Questions to resolve

  • Does this team handle this plan and state?
  • Which department owns the next step?
  • What reference number should the office keep?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

For healthcare offices

Found the contact. Still need to make the call?

Explore how DialClerk organizes the brief, hold time and staff handoff for your next administrative call.

For the people making the calls

Put payer follow-up
on your office’s worklist.

Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.

A request does not create an account or start a call. Use business contact information only. No patient information.

See how it could work for your practice