DialClerk Directory

Nicklaus Children's Health System

Patient billing and financial help

Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.

patient billing

Patient financial services customer service — billing and financial assistance

Official page read
Phone888-538-3036Published email

nicklauscustomerservice@ensemblehp.com

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Florida

Mailing address

Not researched for this route

Customer service for questions about financial responsibility, coverage, bills and the Patient Financial Assistance program (policy applies to facility and employed-physician charges only). The FA page also lists 860-963-6337 for printed policy copies. The email is an Ensemble Health Partners address published by Nicklaus as its customer service contact.

View source ↗ · Source checked 2026-10-24 · Contact page: Customer Service Team for financial responsibility and coverage ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Billing records requests

Official page read
Phone305-663-8452Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Florida

Mailing address

Not researched for this route

Menu guidance in the source record

Select option 2

Menus can change. No live call verification is claimed.

The medical records page directs billing-record requests to this number, option 2. Not for HIM clinical records.

View source ↗ · Source checked 2026-10-24

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Financial counselor — uninsured patients before services

Official page read
Phone305-669-6525Published email

EAS@nicklaushealth.org

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Florida

Mailing address

Not researched for this route

Uninsured patients are encouraged to contact the Financial Counselor to discuss payment options before receiving hospital services.

View source ↗ · Source checked 2026-10-24

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.

Have ready in your secure workspace

  • Lab or provider bill and relevant insurance explanation, kept privately
  • Existing billing or assistance reference
  • Authorized representative information if required

Questions to resolve

  • Is this a bill, insurance explanation or assistance application?
  • Which department reviews the balance or assistance request?
  • What written confirmation will document the next step?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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