DialClerk Directory

Authorization and benefit vendors

Optum Physical Health (OptumHealth Care Solutions)

Phone, published email, fax, addresses and the next step for your office.

8 contact routesNo directory research calls placed

provider services

Optum Physical Health — main service center — PT/OT/ST and chiropractic clinical submissions

Official page read
Phone800-873-4575Fax

248-733-6070

Published hours

7:00 a.m. – 5:00 p.m. Central

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address
OptumHealth P.O. Box 212 Minneapolis, MN 55440-0212

Main service center correspondence

Optum Physical Health provider services for physical, occupational and speech therapy and chiropractic programs (clinical submissions, status, appeals, credentialing questions). Clinical submissions are encouraged through WebAssist on myoptumhealthphysicalhealth.com.

View source ↗ · Source checked 2026-10-25 · Optum Physical Health FAQ switchboard: Provider Services (800) 873-4575 ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Optum Physical Health — Aetna (Northeastern regional office) — physical medicine program

Official page read
Phone888-329-5180Fax

845-383-0074

Published hours

Not published in this record

Product, plan and location

commercial
New York

Mailing address
P.O. Box 1669 Kingston, NY 12402

Confirm purpose before mailing

OptumHealth Northeastern Regional Office line for the Aetna physical medicine program it administers.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Optum Physical Health — UHC Empire Plan (New York State) — physical medicine program

Official page read
Phone800-236-9921Fax

866-648-7828

Published hours

Not published in this record

Product, plan and location

commercial
New York

Mailing address
P.O. Box 1669 Kingston, NY 12402

Confirm purpose before mailing

OptumHealth Northeastern Regional Office line for the Empire Plan (NYSHIP, administered by UnitedHealthcare) chiropractic/physical therapy managed physical medicine program.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Optum Physical Health — Oxford Health Plans — chiropractic

Official page read
Phone800-985-3293Fax

866-695-6923

Published hours

Not published in this record

Product, plan and location

commercial
New York · New Jersey · Connecticut

Mailing address
P.O. Box 1669 Kingston, NY 12402

Confirm purpose before mailing

OptumHealth line for Oxford (UnitedHealthcare) chiropractic services, including the Oxford chiropractic Voluntary Prior Approval (VPA) form for non-participating chiropractors (fax the VPA with the request).

View source ↗ · Source checked 2026-10-25 · Oxford chiropractic VPA form (same phone and fax) ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Optum Physical Health — Oxford Health Plans — PT/OT therapy

Official page read
Phone877-369-7564Fax

866-695-6923

Published hours

Not published in this record

Product, plan and location

commercial
New York · New Jersey · Connecticut

Mailing address
P.O. Box 1669 Kingston, NY 12402

Confirm purpose before mailing

OptumHealth line for Oxford (UnitedHealthcare) physical and occupational therapy, including the Oxford PT/OT Voluntary Prior Approval form.

View source ↗ · Source checked 2026-10-25 · Oxford PT/OT VPA form (same phone) ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Optum Physical Health — Orange-Ulster school district plan — physical medicine program

Official page read
Phone888-471-0117Fax

866-648-7828

Published hours

Not published in this record

Product, plan and location

commercial
New York

Mailing address
P.O. Box 1669 Kingston, NY 12402

Confirm purpose before mailing

OptumHealth Northeastern Regional Office line for the Orange Ulster School District plan members' physical medicine program.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Optum Physical Health — other Northeast health plans — physical medicine program

Official page read
Phone888-676-7768Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
New York

Mailing address
P.O. Box 1669 Kingston, NY 12402

Confirm purpose before mailing

OptumHealth Northeastern Regional Office line for other health plans it administers in the region (fax for this group is the main service center fax 248-733-6070).

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Optum Physical Health — Western regional office (ACN Group of California)

Official page read
Phone800-428-6337Fax

877-950-0986

Published hours

8:00 a.m. – 5:00 p.m. Pacific

Product, plan and location

Confirm the exact product or service
California

Mailing address
P.O. Box 880209 San Diego, CA 92168-0209

Confirm purpose before mailing

OptumHealth Western Regional Office (ACN Group of California, Knox-Keene plan) for California chiropractic/physical medicine programs; the operations manual also lists this number for Knox-Keene member services and interpreter requests.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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