DialClerk Directory

Optum Physical Health (OptumHealth Care Solutions)

Provider services

Find the team that supports your practice. Match the plan and state before using a general provider line.

provider services

Optum Physical Health — main service center — PT/OT/ST and chiropractic clinical submissions

Official page read
Phone800-873-4575Fax

248-733-6070

Published hours

7:00 a.m. – 5:00 p.m. Central

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address
OptumHealth P.O. Box 212 Minneapolis, MN 55440-0212

Main service center correspondence

Optum Physical Health provider services for physical, occupational and speech therapy and chiropractic programs (clinical submissions, status, appeals, credentialing questions). Clinical submissions are encouraged through WebAssist on myoptumhealthphysicalhealth.com.

View source ↗ · Source checked 2026-10-25 · Optum Physical Health FAQ switchboard: Provider Services (800) 873-4575 ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Optum Physical Health — Aetna (Northeastern regional office) — physical medicine program

Official page read
Phone888-329-5180Fax

845-383-0074

Published hours

Not published in this record

Product, plan and location

commercial
New York

Mailing address
P.O. Box 1669 Kingston, NY 12402

Confirm purpose before mailing

OptumHealth Northeastern Regional Office line for the Aetna physical medicine program it administers.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Optum Physical Health — UHC Empire Plan (New York State) — physical medicine program

Official page read
Phone800-236-9921Fax

866-648-7828

Published hours

Not published in this record

Product, plan and location

commercial
New York

Mailing address
P.O. Box 1669 Kingston, NY 12402

Confirm purpose before mailing

OptumHealth Northeastern Regional Office line for the Empire Plan (NYSHIP, administered by UnitedHealthcare) chiropractic/physical therapy managed physical medicine program.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Optum Physical Health — Orange-Ulster school district plan — physical medicine program

Official page read
Phone888-471-0117Fax

866-648-7828

Published hours

Not published in this record

Product, plan and location

commercial
New York

Mailing address
P.O. Box 1669 Kingston, NY 12402

Confirm purpose before mailing

OptumHealth Northeastern Regional Office line for the Orange Ulster School District plan members' physical medicine program.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Optum Physical Health — other Northeast health plans — physical medicine program

Official page read
Phone888-676-7768Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
New York

Mailing address
P.O. Box 1669 Kingston, NY 12402

Confirm purpose before mailing

OptumHealth Northeastern Regional Office line for other health plans it administers in the region (fax for this group is the main service center fax 248-733-6070).

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Optum Physical Health — Western regional office (ACN Group of California)

Official page read
Phone800-428-6337Fax

877-950-0986

Published hours

8:00 a.m. – 5:00 p.m. Pacific

Product, plan and location

Confirm the exact product or service
California

Mailing address
P.O. Box 880209 San Diego, CA 92168-0209

Confirm purpose before mailing

OptumHealth Western Regional Office (ACN Group of California, Knox-Keene plan) for California chiropractic/physical medicine programs; the operations manual also lists this number for Knox-Keene member services and interpreter requests.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

Help the next office

How did your call go?

Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.

Share a call experience

Share a call experience

Suggest a contact correction

Suggest a correction

Call preparation · editorial guide

Make the call count.

Find the team that supports your practice. Match the plan and state before using a general provider line.

Have ready in your secure workspace

  • Practice NPI and tax ID, kept in your secure workspace
  • Exact product name and member ID card
  • A one-sentence request and your office callback number

Questions to resolve

  • Does this team handle this plan and state?
  • Which department owns the next step?
  • What reference number should the office keep?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

For healthcare offices

Found the contact. Still need to make the call?

Explore how DialClerk organizes the brief, hold time and staff handoff for your next administrative call.

For the people making the calls

Put payer follow-up
on your office’s worklist.

Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.

A request does not create an account or start a call. Use business contact information only. No patient information.

See how it could work for your practice