DialClerk Directory

PACE programs

PACE CNY

Phone, published email, fax, addresses and the next step for your office.

5 contact routesNo directory research calls placed

eligibility benefits

PACE office — enrollment and assessment

Official page read
Phone315-452-5800Published hours

Not published in this record

Product, plan and location

pace
New York

Published service area

Onondaga County. Center assignment depends on residence ZIP, and enrollment requires assessment; a county match alone does not establish eligibility.

Onondaga County, NY · Area source ↗

Mailing address

Not researched for this route

Physical address
Sally Coyne Center, 100 Malta Lane, North Syracuse, NY 13212

Physical PACE center/contact office; not automatically a claims or records mailing destination.

Intake nurse and enrollment team review eligibility. The program operates Sally Coyne and Catherine McAuliffe centers as one organization.

View source ↗ · Source checked 2026-10-22 · cny contact ↗ · cny area ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

eligibility benefits

Loretto Finance — Medicaid information

Official page read
Phone315-413-3370Fax

315-413-3031

Published Loretto Finance fax for Medicaid-information contact; completed application submission requirements are not specified.

Published hours

Not published in this record

Product, plan and location

pace
New York

Published service area

Onondaga County. Center assignment depends on residence ZIP, and enrollment requires assessment; a county match alone does not establish eligibility.

Onondaga County, NY · Area source ↗

Mailing address

Not researched for this route

PACE enrollment page publishes a named finance contact for Medicaid information. This is a finance-assistance route; no unverified personal email is imported.

View source ↗ · Source checked 2026-10-22 · cny area ↗ · cny guide ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

member services

Participant on-call staff

Official page read
Phone315-452-5800Published hours

24 hours a day, according to the linked enrollment agreement.

Product, plan and location

pace
New York

Published service area

Onondaga County. Center assignment depends on residence ZIP, and enrollment requires assessment; a county match alone does not establish eligibility.

Onondaga County, NY · Area source ↗

Mailing address

Not researched for this route

For participant urgent-care authorization and emergency-service coordination questions. Toll-free outside the local area: 888-728-7223. Enrollment agreement revised November 14, 2024 and approved November 15, 2024; checked date is not a new approval date.

View source ↗ · Source checked 2026-10-22 · cny enroll ↗ · cny area ↗ · cny guide ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

appeals grievances

Executive Director — grievances and appeals

Official page read
Phone315-452-5800Published hours

Monday-Friday, 8:30 a.m.-4:30 p.m.; the agreement also directs after-hours appeals to on-call staff at the same number.

Product, plan and location

pace
New York

Published service area

Onondaga County. Center assignment depends on residence ZIP, and enrollment requires assessment; a county match alone does not establish eligibility.

Onondaga County, NY · Area source ↗

Mailing address
Attn: Executive Director, PACE CNY, 100 Malta Lane, North Syracuse, NY 13212

Written grievances and appeals, expressly directed by the linked enrollment agreement.

Menu guidance in the source record

Ask for the Executive Director for grievance assistance.

Menus can change. No live call verification is claimed.

Published in the enrollment agreement revised November 14, 2024. No appeal deadline or outcome is inferred from this directory.

View source ↗ · Source checked 2026-10-22 · cny enroll ↗ · cny area ↗ · cny guide ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

member services

Electronic notice preference requests

Official page read
Phone315-452-5800Fax

315-459-7113

Requests to receive program notices electronically.

Published hours

Not published in this record

Product, plan and location

pace
New York

Published service area

Onondaga County. Center assignment depends on residence ZIP, and enrollment requires assessment; a county match alone does not establish eligibility.

Onondaga County, NY · Area source ↗

Mailing address
PACE CNY, 100 Malta Lane, N. Syracuse, NY 13212

Electronic notice preference requests; not a general records or claims submission destination.

Section 17 of the 2024 enrollment agreement publishes this fax/mail route to request electronic notices. It is not a general medical-records or claims fax.

View source ↗ · Source checked 2026-10-22 · cny enroll ↗ · cny area ↗ · cny guide ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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