DialClerk Directory

PACE CNY

Denials, appeals and grievances

Find appeal teams, faxes and mailing addresses. Use the denial notice to confirm the appeal level, filing deadline and recipient.

appeals grievances

Executive Director — grievances and appeals

Official page read
Phone315-452-5800Published hours

Monday-Friday, 8:30 a.m.-4:30 p.m.; the agreement also directs after-hours appeals to on-call staff at the same number.

Product, plan and location

pace
New York

Published service area

Onondaga County. Center assignment depends on residence ZIP, and enrollment requires assessment; a county match alone does not establish eligibility.

Onondaga County, NY · Area source ↗

Mailing address
Attn: Executive Director, PACE CNY, 100 Malta Lane, North Syracuse, NY 13212

Written grievances and appeals, expressly directed by the linked enrollment agreement.

Menu guidance in the source record

Ask for the Executive Director for grievance assistance.

Menus can change. No live call verification is claimed.

Published in the enrollment agreement revised November 14, 2024. No appeal deadline or outcome is inferred from this directory.

View source ↗ · Source checked 2026-10-22 · cny enroll ↗ · cny area ↗ · cny guide ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Find appeal teams, faxes and mailing addresses. Use the denial notice to confirm the appeal level, filing deadline and recipient.

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  • Denial notice, remittance and reason codes
  • Previous appeal confirmation and decision
  • Supporting evidence and any required authorization to represent the member

Questions to resolve

  • Is this a claim correction, provider dispute or member appeal?
  • What deadline and submission channel apply to this case?
  • How can the office confirm receipt and track the decision?

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