DialClerk Directory

PACE CNY

Member services

Find member support without confusing it with a provider-only line. Offices may need the member present or an authorized representative form.

member services

Participant on-call staff

Official page read
Phone315-452-5800Published hours

24 hours a day, according to the linked enrollment agreement.

Product, plan and location

pace
New York

Published service area

Onondaga County. Center assignment depends on residence ZIP, and enrollment requires assessment; a county match alone does not establish eligibility.

Onondaga County, NY · Area source ↗

Mailing address

Not researched for this route

For participant urgent-care authorization and emergency-service coordination questions. Toll-free outside the local area: 888-728-7223. Enrollment agreement revised November 14, 2024 and approved November 15, 2024; checked date is not a new approval date.

View source ↗ · Source checked 2026-10-22 · cny enroll ↗ · cny area ↗ · cny guide ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

member services

Electronic notice preference requests

Official page read
Phone315-452-5800Fax

315-459-7113

Requests to receive program notices electronically.

Published hours

Not published in this record

Product, plan and location

pace
New York

Published service area

Onondaga County. Center assignment depends on residence ZIP, and enrollment requires assessment; a county match alone does not establish eligibility.

Onondaga County, NY · Area source ↗

Mailing address
PACE CNY, 100 Malta Lane, N. Syracuse, NY 13212

Electronic notice preference requests; not a general records or claims submission destination.

Section 17 of the 2024 enrollment agreement publishes this fax/mail route to request electronic notices. It is not a general medical-records or claims fax.

View source ↗ · Source checked 2026-10-22 · cny enroll ↗ · cny area ↗ · cny guide ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

Help the next office

How did your call go?

Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.

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Call preparation · editorial guide

Make the call count.

Find member support without confusing it with a provider-only line. Offices may need the member present or an authorized representative form.

Have ready in your secure workspace

  • Exact plan name and member contact instructions
  • Consent and representation requirements
  • A clear request with no unnecessary medical detail

Questions to resolve

  • Can you discuss this request with the authorized office representative?
  • Which team can resolve the member question?
  • What is the next step and reference number?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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For the people making the calls

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A request does not create an account or start a call. Use business contact information only. No patient information.

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