provider services
Claims and general provider help
Menu guidance in the source recordThe contact webpage lists option 1; its linked August 2025 reference lists option 2. Listen to the current menu rather than relying on one shortcut.
Menus can change. No live call verification is claimed.
Published calling advicePremera suggested 7–8 a.m. or after 2:30 p.m. Pacific for provider customer service.
Applies to Washington provider customer service at 877-342-5258. This is the insurer’s dated guidance, not measured caller-report statistics or a guaranteed wait.
This archived 2023 article may be outdated. Use the current contact page for hours; its menu guidance conflicts with the older article and reference sheet. No current queue measurement is available.
Read the calling guidance ↗ · Published 2023-04-06 · Checked 2026-10-22
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
provider services
Physician and Provider Relations - Eastern Washington
The current general contact page directs provider-relations questions to email. The 2025 reference consolidates Washington and Alaska contacts; the older Eastern Washington option-4 shortcut is not asserted here.
portal
Dental provider guidance and secure tools — Washington
The current dental FAQ directs providers to secure Availity tools and customer service for benefit-specific questions. The dedicated dental option-2 assertion came from form 012822 dated June 2018 and is retired from this dialable field because current dental-specific routing was not independently corroborated. The general provider contact page still publishes the inherited base number, now with option 1; it is a general fallback, not proof of a dedicated dental menu. Use the member card and current menu for the actual plan. No assertion that the historical base number is disconnected.
portal
Dental provider guidance and secure tools — Alaska
The current dental FAQ directs providers to secure Availity tools and customer service for benefit-specific questions. The dedicated dental option-2 assertion came from form 012822 dated June 2018 and is retired from this dialable field because current dental-specific routing was not independently corroborated. The general provider contact page still publishes the inherited base number, now with option 1; it is a general fallback, not proof of a dedicated dental menu. Use the member card and current menu for the actual plan. No assertion that the historical base number is disconnected.
claims
BlueCard claims customer service
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
pharmacy help desk
Pharmacy services (PDL and point-of-sale exceptions)
Preferred Drug List questions, point-of-sale edits and medication tier confirmation.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
claims
General paper claims
Confirm the product and current member card. Individual plans use Eagan, Minnesota.
appeals grievances
Provider appeals except FEP
Use the member card for telephone help; do not use for FEP appeals.
fax prior auth
Medical prior authorization fax
Use the current prior authorization request form; confirm product-specific exceptions.
fax prior auth
Inpatient admission notification fax
Admission notification forms and associated medical records.
provider services
HMO customer service
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
member services
Medicare Advantage customer service
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
prior authorization
Medicare Advantage utilization management
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
prior authorization
Medicare Advantage urgent after-hours utilization management
The source does not establish weekend urgent staffing.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
member services
Individual-plan customer service and web support
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
claims
Individual-plan paper claims
appeals grievances
Individual-plan clinical appeals
case management
Individual-plan care management
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
dental
Medicare Advantage dental provider customer service
Dental benefits, eligibility, authorizations, claims and dental portal help. Dental accidents covered under medical benefits use the medical customer-service line.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
Menu guidance in the source recordThe Medicare Advantage dental page lists option 4.
Menus can change. No live call verification is claimed.
This product-specific route is for dental network participation, contracts and office changes.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
claims
Federal Employee Program customer service and claims
Postal Service Health Benefits have separate state/county contacts.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
claims
NASCO customer service and claims
Confirm NASCO administration on the member card.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
claims
Alaska general customer service and claims
The 2025 reference lists option 2; confirm the current menu.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
The fax accepts EDI enrollment forms only, not claims or personal information.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
case management
Eastern Washington care management
The 2025 reference lists option 3 and alternate fax 509-252-7328.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
case management
Western Washington care management
The 2025 reference lists option 3 and alternate fax 800-843-1114.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
claims
Calypso customer solutions and recovery
Recovery questions; not a general new-claim address.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
claims
Subrogation case management
Subrogation questions; not a general new-claim address.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
claims
Prompt-pay claim interest inquiries
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
dental
Dental Select fee schedule — Washington or Alaska requests
Current Washington dental FAQ explicitly names this mailbox for Dental Select fee schedules, with the state and TIN specified in the request. Routine network rates use the Dental payer fee-schedule tool in Availity. This is not benefit eligibility, prior authorization or claims-submission email.
DialClerk Directory