Premera Blue Cross

Claims and claim status

Find claim-status contacts and document destinations. A billing address, appeal address and original-claim address are not interchangeable.

claims

BlueCard claims customer service

Official page read
Phone888-261-9562Fax

425-918-4115

Published hours

6 a.m.–5 p.m.; days and time zone not stated on the contact page

Product, plan and location

commercial
Washington · Alaska

Mailing address
Premera Blue Cross P.O. Box 91059 Seattle, WA 98111-9159

BlueCard Host claims

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

General paper claims

Official page read
Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Washington

Mailing address
Premera Blue Cross P.O. Box 91059 Seattle, WA 98111-9159

General claims; individual plans have a separate address

Confirm the product and current member card. Individual plans use Eagan, Minnesota.

View source ↗ · Source checked 2026-10-22

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claims

Individual-plan paper claims

Official page read
Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

exchange
Washington

Mailing address
Premera Blue Cross P.O. Box 21702 Eagan, MN 55121

Individual-plan paper claims

View source ↗ · Source checked 2026-10-22

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claims

Federal Employee Program customer service and claims

Official page read
Phone800-562-1011Fax

425-918-5338

Published hours

Not published in this record

Product, plan and location

federal
Washington · Alaska

Mailing address
Premera Blue Cross P.O. Box 33932 Seattle, WA 98133

Federal Employee Program claims

Postal Service Health Benefits have separate state/county contacts.

View source ↗ · Source checked 2026-10-22 · Source published 2025-08-20

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

NASCO customer service and claims

Official page read
Phone800-713-5373Fax

425-918-6986

Published hours

Not published in this record

Product, plan and location

commercial
Washington · Alaska

Mailing address
Premera Blue Cross P.O. Box 91059 Seattle, WA 98111-9159

NASCO claims

Confirm NASCO administration on the member card.

View source ↗ · Source checked 2026-10-22 · Source published 2025-08-20

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Alaska general customer service and claims

Official page read
Phone800-722-4714Published hours

Not published in this record

Product, plan and location

commercial
Alaska

Mailing address
Premera Blue Cross P.O. Box 91059 Seattle, WA 98111-9159

Alaska claims

The 2025 reference lists option 2; confirm the current menu.

View source ↗ · Source checked 2026-10-22 · Source published 2025-08-20

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Calypso customer solutions and recovery

Official page read
Phone800-364-2991Fax

425-918-4722

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Washington · Alaska

Mailing address
Premera Blue Cross P.O. Box 327 MS 229 Seattle, WA 98111-0327

Recovery correspondence

Recovery questions; not a general new-claim address.

View source ↗ · Source checked 2026-10-22 · Source published 2025-08-20

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Subrogation case management

Official page read
Phone888-704-0638Fax

425-918-5878

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Washington · Alaska

Mailing address
Premera Blue Cross P.O. Box 327 MS 227 Seattle, WA 98111-0327

Subrogation correspondence

Subrogation questions; not a general new-claim address.

View source ↗ · Source checked 2026-10-22 · Source published 2025-08-20

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Prompt-pay claim interest inquiries

Official page read
Phone800-932-2883Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Washington · Alaska

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-22 · Source published 2025-08-20

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find claim-status contacts and document destinations. A billing address, appeal address and original-claim address are not interchangeable.

Have ready in your secure workspace

  • Claim number, service dates and billed amount
  • Submission acknowledgement and remittance
  • Provider billing identifiers

Questions to resolve

  • Was the claim received and accepted for processing?
  • What specifically prevents payment or final processing?
  • Is a corrected claim, reconsideration or appeal the right route?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

For healthcare offices

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A request does not create an account or start a call. Use business contact information only. No patient information.

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