DialClerk Directory

Prospect Medical Group (Prospect Health)

Prior authorization

Locate authorization teams and submission faxes. Medical, pharmacy and delegated reviews can follow different routes.

prior authorization

Provider services IVR — hospital admissions, STAT/urgent authorizations, eligibility, claim status

Official page read
Phone800-708-3230Published hours

8:00 a.m.–5:00 p.m. PST; STAT/Urgent line closed 12:00–1:00 p.m. PST (voicemail option available)

Product, plan and location

Confirm the exact product or service
California

Mailing address

Not researched for this route

Menu guidance in the source record

Press 1 for Provider, then: Hospital Admissions 1; Referral Status/General Inquiries 2; DME, Injectables/Chemo/Home Infusion 3; STAT/Urgent Authorizations 5; Eligibility Status 6; Aerial Care Assistance 7; Claim Status 8

Menus can change. No live call verification is claimed.

Menu published in Prospect's Bulletin 2.2 Annual Reminders (dated February 8, 2025). The current contact page lists (855) 522-2134 for provider inquiries; confirm which line your office should use. Do not fax or email STAT/urgent referral requests except when the phone lines are down.

View source ↗ · Source checked 2026-10-24 · Network Management (800)708-3230, prompt 1 then 7 for Aerial Care login/training ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax prior auth

STAT/urgent authorization fax — only while the STAT line is closed

Official page read
Phone

No phone listed for this route

Fax

714-560-7617

STAT/urgent authorization requests during the STAT/Urgent line midday closure.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
California

Mailing address

Not researched for this route

Per the Feb 2025 annual-reminders bulletin, use this fax for STAT/urgent requests only during the 12:00–1:00 p.m. PST closure of the STAT/Urgent line; reviewed within 2–3 business hours. Routine referrals should go through Aerial Care and can take up to 5 business days.

View source ↗ · Source checked 2026-10-24

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Call preparation · editorial guide

Make the call count.

Locate authorization teams and submission faxes. Medical, pharmacy and delegated reviews can follow different routes.

Have ready in your secure workspace

  • Ordering and rendering provider details
  • Service codes, requested dates and units
  • Existing authorization or submission reference

Questions to resolve

  • Is this the correct reviewer for this service and product?
  • Which documents are missing, and where should they be sent?
  • What is the case number and next status-check date?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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