Aerial Care questions, password reset, provider information updates.
Published hours
Not published in this record
Product, plan and location
Confirm the exact product or service California
Mailing address
Not researched for this route
Aerial Care is used to verify eligibility, check claim and referral status, view capitation reports and submit non-urgent referrals. Email this address for Aerial Care questions and password resets (or call (800) 708-3230, prompt 1 then 7).
Prospect support tickets — claims, authorizations, eligibility (Astrana web form)
Official page read
Phone
No phone listed for this route
Published hours
Not published in this record
Product, plan and location
Confirm the exact product or service California
Mailing address
Not researched for this route
Astrana's secure web form for Prospect-related claim inquiries, routine/STAT authorization follow-up and eligibility requests (replaces phone calls for eligibility; urgent eligibility 1-hour TAT, routine 24-hour). Hours Monday–Friday 8am–5pm PST. New routine authorizations go through Aerial Care; new claims through Office Ally. Claim status: provider-portal.astranahealth.com/prospect-claim-status.
Office Ally account setup (as published by Prospect).
Published hours
Not published in this record
Product, plan and location
Confirm the exact product or service California
Mailing address
Not researched for this route
Prospect accepts electronic claims/encounters through Office Ally; ERAs/835 files are posted to the Office Ally account. Prospect's provider ID at Office Ally is PROSP. The phone is Office Ally's enrollment line as printed by Prospect.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
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